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Son Le Email & Phone Number

Junior System Administrator at ASM Research
Location: San Antonio, Texas, United States 3 work roles 2 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
Role
Junior System Administrator
Location
San Antonio, Texas, United States
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Who is Son Le? Overview

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Quick answer

Son Le is listed as Junior System Administrator at ASM Research, a with 1031 employees, based in San Antonio, Texas, United States. AeroLeads shows a matched LinkedIn profile for Son Le.

Son Le previously worked as Service Desk Analyst/Team Lead at Asm Research and Customer Service Representative at Asm Research. Son Le holds Master Of Science - Ms-Iss, Computer And Information Systems Security/Information Assurance, 3.88 from Our Lady Of The Lake University.

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Email format at ASM Research

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ASM Research

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Profile bio

About Son Le

I am a dynamic information systems and security professional with extensive academic and practical experience managing technical projects and designing security awareness programs. Recognized for demonstrating a natural aptitude for optimizing business operations, as well as for leading teams that develop effective applications, I have a verifiable history of contributing directly to project and organizational excellence throughout my career. As such, I have consistently exceeded performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include social media management, customer service, team leadership, problem solving, multitasking, time management, data analysis, application design, cross-functional collaboration, study synthesis and research. Delivering superior administration on the latter areas of expertise requires utilization of effective interpersonal and communication skills, as well as business acumen, systems analysis, and resource management to support optimal outcomes. Most recently, I completed a Master of Science in Information Systems and Security and led a Point-of-Sales system installation project for OLLU. I leveraged project management concepts and effective project execution to create and install a POS system for a coffee shop. Throughout the project, I utilized standards such as class diagram, sequence diagram, test plan, motivational plan, and user Interface to drive efficiency and accuracy. Colleagues describe me as a progressive, driven, down-to-earth, technical expert who can be relied on to offer superior project coordination solutions that deliver ideal results within budgetary and timeline parameters.I am pursuing new opportunities and can be reached through this profile.

Current workplace

Son Le's current company

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ASM Research
Asm Research
Junior System Administrator
fairfax, virginia, united states
Website
Employees
1031
AeroLeads page
3 roles

Son Le work experience

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Junior System Administrator

Current

San Antonio, Texas, United States

• Perform a variety of intermediate user-problem analyses, assist with monitoring the network management systems to ensure a prompt and appropriate response to customer requests and issues.• Carry out initial problem analysis of a multitude of applications and modules and triages to technical staff as needed.• Demonstrate in-depth practical knowledge of software applications helping desk supports.• Collect screenshots and other data for use in troubleshooting, as well as act as a liaison between the client and program developers.• Coordinate efforts with staff associates and subject matter experts to resolve problems; log and track request for assistance related to the application as the primary user contact.

Oct 2023 - Present

Service Desk Analyst/Team Lead

San Antonio, Texas, United States

• Conduct triage on incoming complex customer issues; resolve issues by utilizing provided knowledge articles such as issue research via the knowledge management system, document all steps taken to resolve in the incident and escalated tickets to the responsible party in order to minimize the amount of time taken to resolve customer issues. • Act as last stop for all customer complaints and escalations.• Complete Agile testing for the new ServiceNow UTAH ticketing system upgrade.• Supervise 4 Service Agents and Leads.

Mar 2022 - Sep 2023

Customer Service Representative

San Antonio, Texas, United States

• Supported inbound and outbound calling, as well as email, web chat and outreach to customers to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.• Provided monitoring support and outreach for batch processing issues and errors, edit code rejects, follow up issues and resolutions as requested.• Logged cases or updated existing cases as applicable, to record each phone, email, or web chat communication with customers.

Jul 2021 - Mar 2022
Team & coworkers

Colleagues at ASM Research

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2 education records

Son Le education

FAQ

Frequently asked questions about Son Le

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What company does Son Le work for?

Son Le works for ASM Research.

What is Son Le's role at ASM Research?

Son Le is listed as Junior System Administrator at ASM Research.

Where is Son Le based?

Son Le is based in San Antonio, Texas, United States while working with ASM Research.

What companies has Son Le worked for?

Son Le has worked for Asm Research.

Who are Son Le's colleagues at ASM Research?

Son Le's colleagues at ASM Research include Aidan Thomas, Kevin Munoz Torres, Bradford Brevard, Taryn Allred, and Aryn Lane.

How can I contact Son Le?

You can use AeroLeads to view verified contact signals for Son Le at ASM Research, including work email, phone, and LinkedIn data when available.

What schools did Son Le attend?

Son Le holds Master Of Science - Ms-Iss, Computer And Information Systems Security/Information Assurance, 3.88 from Our Lady Of The Lake University.

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