> Facilitating session for specialized queue teams in order to impart the latest trends and procedures to be followed with aim of defect reduction.> Mentoring and providing a constructive plan of action with timely follow up to bridge the knowledge gap.> Being part of team and site level projects to improve efficiency and eliminating loopholes within the tools and SOP.> Auditing/deep diving on defects received by investigators in the form of chargeback and reinstate (Customer defect) by performing RCA to prevent further instance in order to provide a better customer experience

Monitoring transactions on Amazon platforms by using standard procedures and specialized tools taking a quick and corrective action to avoid any fraudulent activity due any unauthorized use of a financial instrument