Sonu S. Email & Phone Number

Gurugram, Haryana, India

overseeing the onboarding process for new customers, ensuring they understand how to use the product and services effectively. This involves training sessions, documentation.Relationship Management: Building strong relationships with customers. acting as the main point of contact for customers, understanding their needs, challenges, and goals. regularly engage with customers to gather feedback, address concerns, and identify opportunities for upselling or cross-selling.

Gurugram, Haryana, India

Oversaw the entire recruitment process, from sourcing candidates to onboarding. Manage relationships with external recruiting agencies, staffing firms, and other vendors involved in the recruitment process. I was involved in negotiating contracts, evaluating vendor performance, and ensuring compliance with service level agreements and legal requirements. Provided training and development opportunities for staff involved in the recruitment process. which included hiring managers, recruiters, interviewers, and other stakeholders, to ensure consistency and effectiveness in hiring practices.Continuously evaluating and improving the staffing and recruitment process by involving soliciting feedback from stakeholders, identified areas for improvement, and implemented solutions to enhance efficiency, effectiveness, and candidate experience.Developed staffing budgets, allocate resources effectively, and contributed to strategic workforce planning initiatives. forecasted future hiring needs, identified talent gaps, and developed strategies to address them.

Gurugram, Haryana, India

Was leading all aspects of staffing business operations, including business development, client relationship management, and team leadership. Developed and executed staffing strategies to drive business growth, expand market presence, and achieved revenue targets. maintained strong client relationships, served as the primary point of contact for key accounts. Identified and pursue new business opportunities through proactive sales efforts, networking, and relationship-building.Negotiated contracts, service agreements, and pricing structures with clients and vendors to maximize profitability. Provided leadership and mentorship to staff, fostered a culture of excellence, collaboration, and continuous improvement.

Gurgaon

Responsible for the sustainment, development and performance of all the clientmanagement and communication activities in an assigned Account. • Executing business plans to meet client satisfaction level for assigned territory. • Managing numerous accounts world-wide. • Maintaining a network of account contacts at all levels. • Making sure that customers fully understand the services of the company. • Coordinating action plans to penetrate new markets. • Resolving any conflicts that may arise with clients. • Presenting highly focused sales pitches to senior executives. • Developing sector specific client networks. • Exhausting all revenue stream opportunities. • Managing a range of customer projects at any one time as one single point of contact.

Gurgaon

Master Of Business Administration (Mba), Hr And Marketing

Master Of Arts - Ma, English Language And Literature/Letters

Bachelor Of Science (Bsc), Botony Zoology

Education record