Sonu Chaudhary Email & Phone Number

Kolkata, West Bengal, India

🌟 Thrilled to Embark on a New Journey!I’m excited to announce that I’ve joined Genpact as a Process Developer in the Order to Cash (O2C) department!This role allows me to build on my expertise in Order to Cash processes, and I’m looking forward to contributing to the organization while sharpening my skills further.A big thank you to everyone who has supported me in my professional journey. I’m eager to learn, grow, and make a positive impact in this new chapter.#OrderToCash #NewRole #Genpact #CareerGrowth #ProcessDeveloper

Kolkata, West Bengal, India

Travel Operations Specialist | GDS ExpertI bring substantial experience in managing travel operations with a focus on GDS systems, including Amadeus and Galileo. My deep understanding of IATA regulations ensures compliance and efficiency in all aspects of ticketing.In my role, I oversee daily procedures for ticket refunds, reissues, and exchanges, leveraging tools like Farelogix and Amadeus NDC for optimal ticketing solutions. I handle various ticketing scenarios, including reissues, revalidations, refunds, rerouting, and fare recalculations, demonstrating a keen attention to detail and a commitment to delivering exceptional customer service.Collaboration is essential to my work, as I liaise with operations teams to manage schedule changes, flight interruptions, delays, and reservation modifications. My proactive approach helps ensure seamless travel experiences for clients.I am dedicated to enhancing travel processes and driving customer satisfaction through effective communication and problem-solving.

Kolkata, West Bengal, India

Role at Wipro (British Telecom Openreach)As part of Wipro's collaboration with British Telecom Openreach, I specialized in managing telecom provider interactions from January 2022 to March 2023. My role involved coordinating with telecom providers to ensure efficient communication, seamless operations, and resolution of complex issues, contributing to enhanced service delivery.