Seasoned Program Management and Service Delivery Professional with 18 years of rich experience , PMP®, PRINCE2 Agile® Practitioner, PRINCE2® Practitioner,Lean Six Sigma Black Belt & ITIL V3 Foundation, Fortinet Security Expert certifiedCompetent and versatile IT Program management, P&L management and improvement, Project bidding, Functional experience in various Sectors like E-Governance, BFSI, Automobiles, Medical and Telecom. Leading a portfolio of more than INR 500 CrEngineering Graduate with demonstrated capability of Service support and Delivery with a Can Do Approach.Excellent team player with unsurpassed analytical skills, energy-driven motivator and optimistic individual with immense zeal and enthusiasm to accept and meet challenges in the competitive environment. Expertise in managing entire operations with focus on profitability by ensuring optimal utilization of resources. Leading a team of more than 200 peoples PAN India Level.Proficient at providing value added customer service by resolving their issues & ensuring their satisfaction within service normsExcellent communication & Team Management skills with ability to handle diverse tasks and effectively perform under pressureExpertise in client handling and interaction for requirement gatheringSpecialties: Program Management Program Operations ManagementIT OperationsTeam ManagementResource ManagementP&L Management