Sonu Trivedi Email & Phone Number

Toronto, Ontario, CA

• Managing and leading team of 3-4 members, delivering on an average 6-6 projects in a monthly release cycle
• Responsible for Development, QA, System, UAT, Staging, Break fix, Production Builds, and deployment environment setup
• Work closely with the Business team and Development team for requirement analysis, test strategizing, test cycle planning, estimation, test plan review, test execution review and bug life cycle
• Serve as the first point of contact for Onshore, Offshore, Product Manager, Project Development Leads and Quality Assurance Manager to create Road Maps and project schedule
• Run Test Progress / Defect Triage meetings to analyze and manage defects found during testing
• Using JIRA to develop project plans, defined business scenarios and also using Confluence to maintain project documentation

Toronto, Ontario, CA

• Hands on experience in developing and implementing test and keyword driven automation framework
• Performing manual and automated test case testing on the RBC Smart ATM
• Created automated test cases using the FIS Clear2 Pay automated tool, helping to increase the breadth our automated regression test suite
• Developed Batch & PowerShell scripts to be run on ATMs and workstations to perform varied administrative & maintenance task, such as ATM performance tracing, and configuring the smart ATMs to be ready for automation
• Trained and mentored serval QA members on the team to help develop QE related skills, including ATM Automation, ConformIQ modeling, PowerShell Script development, and test execution
• Defined standards & naming conventions to be followed for requirements, test cases, test scenarios, test sets, and defects in HPQC

Toronto, Ontario, CA

• Performing manual and automated test case testing on the RBC Smart ATM.
• Make models for each business functions by using ConformIQ to develop and generate the optimized test cases from requirements.
• Writing scripts for Clear2pay and selenium using Java scripts and python.
• Analyzing project or requirement documents to identify test requirements and make a test plan & strategy.
• Participating in Test Progress / Defect Triage meetings to analyzing and manage defects found during testing through to resolution.
• Working with test automation tool and automation framework using, Selenium and Clear2pay.

Fort Mill, SC, US

• Troubleshooting users’ networks, equipment, database repair, software and services over the phone and withremote control technologies.
• Assigning ticket severity, prioritizing work accordingly, and collaborating with other staff and vendor supportresources to resolve issues.
• Providing technical assistance and consultation to other members of our organization.
• Accurate documentation of all of the above activities.
• Ongoing training in new technologies and methodologies, as well as for vendor certification.
• A passion for teamwork, continuing education, problem solving and exceptional customer service. -Routinely exceeded call-handling goals, closing an average of 60 calls daily (25% above quota) with a 75% first-call.

• Web Form design and coding using Master Pages, Server control, CSS, JavaScript, HTML
• Participated in user requirements meetings in order to transform client needs into proposed application.
• Developed and implemented working plans for the formulation of front and back end web applications.
• Completed code writing duties, reviewed daily code for bugs/errors and conducted weekly systems tests, Produced project reports for ongoing working plans and organized work orders.
• Coordinated complete life cycle of web applications including analysis, designing, development & testing.
• Modified and updated existing application by enhancing new features and functionality

Final two semesters undergraduate project at jkv solutions pvt. ltd in ASP.NET using C#

System And Technology Program

Bachelor Of Information And Technology, Computer Programming

Diploma In Information Technology, Computer Systems Networking And Programming

Primaryschool, Middle School