Ryan Nguyen Email & Phone Number

Sydney, New South Wales, Australia

Perth, Western Australia, Australia

• Provided technical support to clients and responded to client queries and incidents related to data loads or application functionality.• Investigated issues related to data mapping and conversion.• Designed, developed, and maintained new and existing stored procedures used in the ETL processes and application functionality.• Participated in the implementation of process and framework components that streamline and automate manual day-to-day support activities.• Assisted with user training and development of training materials, including user manuals and instructional videos.• Participated in testing new software and hardware systems and features.• Collaborated with cross-functional teams to troubleshoot and resolve technical issues.• Assisted with system documentation, including configuration management, change management, and version control.

Penang, Malaysia

• Managed Telecommunication, Electricity, SMB, Education, Oil and Gas accounts.• Drove attainment of sales revenue, margin, and sales activities metrics.• Developed and maintained strong business relationships with partners and Dell distributors by providing outstanding customer service.• Regularly updated accurate outlook plans, sales funnels, and call plans by reviewing deals with partners and distributors.• Worked closely with outside sales representatives, brand teams, pre-sales teams and distributors to identify new opportunities, retain existing customers, and provide mutually beneficial solutions.• Ensured timely and accurate quotations, order processing, and deal closures.• Resolved credit-related issues and collaborated with various departments such as finance, purchasing, production, and logistics for timely order fulfilment to ensure a positive customer experience.• Monitored order progress, communicated potential delays, and responded promptly to customer inquiries.• Made Power Hour calls to customers during scheduled call periods and utilized the CRM system to manage customer data and sales activities effectively.• Achievements: Consistently exceeded sales targets and achieved the APJ President Club Award 2018.

Ho Chi Minh City, Vietnam

• Presented, promoted, and sold IT products using solid arguments to existing and prospective customers.• Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.• Established, developed, and maintained positive business and customer relationships.• Reaching out to customers leads through cold calling.• Expedited the resolution of customer problems and complaints to maximize satisfaction.• Achieved agreed-upon sales targets and outcomes within schedule.• Analyzed the market’s potential and tracked sales and status reports.

Bachelor Of Business Information Systems

Diploma Of Information Technology