Ryan Nguyen Email & Phone Number

Sydney, New South Wales, Australia

Perth, Western Australia, Australia

• Provided technical support to clients and responded to client queries and incidents related to data loads or application functionality.
• Investigated issues related to data mapping and conversion.
• Designed, developed, and maintained new and existing stored procedures used in the ETL processes and application functionality.
• Participated in the implementation of process and framework components that streamline and automate manual day-to-day support activities.
• Assisted with user training and development of training materials, including user manuals and instructional videos.
• Participated in testing new software and hardware systems and features.

Penang, Malaysia

• Managed Telecommunication, Electricity, SMB, Education, Oil and Gas accounts.
• Drove attainment of sales revenue, margin, and sales activities metrics.
• Developed and maintained strong business relationships with partners and Dell distributors by providing outstanding customer service.
• Regularly updated accurate outlook plans, sales funnels, and call plans by reviewing deals with partners and distributors.
• Worked closely with outside sales representatives, brand teams, pre-sales teams and distributors to identify new opportunities, retain existing customers, and provide mutually beneficial solutions.
• Ensured timely and accurate quotations, order processing, and deal closures.

Ho Chi Minh City, Vietnam

• Presented, promoted, and sold IT products using solid arguments to existing and prospective customers.
• Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Established, developed, and maintained positive business and customer relationships.
• Reaching out to customers leads through cold calling.
• Expedited the resolution of customer problems and complaints to maximize satisfaction.
• Achieved agreed-upon sales targets and outcomes within schedule.

Bachelor Of Business Information Systems

Diploma Of Information Technology