iFlyChat is providing a platform to engage and monetize your community with real-time chat.

*Building and maintaining relationships with clients and key stakeholders*Contributed significantly towards the development of the product by analyzing feedback received from clients and channelizing the same to the technical team*Conducting business reviews to ensure clients are satisfied with the products and services offered.*Cross-Selling and Up-selling to the client base and growing the account*Liaising with internal departments to ensure client needs are fulfilled effectively*Handled territory of 10+Cities across India with 8 BD associates for the post-sales issue and training related to product and with other internal teams (Technical/product specialists)to ensure objectives are met in support of client satisfaction in ensuring the deadline

* Managing client servicing of 100+ SME customers from Pan India which includes Post onboarding processes*Train customers on using IndiaMart portal and service effectively *Managing customer complaints efficiently and regular process corrections drive better NPS and customer satisfaction*Involve in driving monthly revenue generation through Renewal, Upsell, Retention and Churn.*Highly involve in resolving client issue and pitching them higher order value products for better business opportunities.