*In 2017 promoted in role to an officer level VP who transformed three independent functional teams into an industry best-in-class organization. 180 FTE across three sites | Minneapolis, Vegas & IndiaStrategic Transformation – Implemented digital capabilities to reduce new business FTE by 58% over 7 years, reduced reject rate from 20% to 8%; cost per application by 63% from $5.59 to $2.07 and service demand (call volume) by 58%. Client Journey – Restructured the service organization to be centered around the client experience and developed specialized solutions for target market clients. Results showed client experience scores increasing from 83% to an industry best-in-class benchmark of 96% within three years. Escalations dropping 40% from 6.2 to 3.7 per thousand and a 15+% processing time reduction per year.Employee Development – Reduced attrition from 28% to 19%. Increased employee participation on the engagement survey to 92%. Scored above company benchmarks on all 8 engagement dimensions; including 88% or higher on 7 of 8 dimensions with Leadership, Client Focus and Ethics above 95%.

74 FTE across two sites | Minneapolis & IndiaStrategy Execution – Maximized profitability by reducing the core operating budget by 40% through re-engineering efficiencies and robotic solutions. Reduced non value demand sequentially year over year by 20%. Improved quality to 99.8%. Reduced service levels from 15+ days to 2.5 days for case completion. Change Management – Implemented the digital delivery of client communication and the redesign of client statements, confirms and tax statements. As of Apr 2019, 51% of clients have opted for electronic delivery for client statements. Digital Vision – Developed a three year roadmap to drive field productivity with the digitization of high volume business transactions; New Business, Money Movement, Account Maintenance and business processing status.

25 FTE | Minneapolis Core Accountabilities – Management oversight and responsibility for brokerage operational teams including Margins, Tax Processing, Client Statement, Account Transfers, Securities Cashiering and Dividend / Reorg.Industry Knowledge – Obtained expertise across brokerage products including Managed Products, Alternative Investments, Annuities, Brokerage Checking, New Business, Margins, Equities, Fixed-Income and Options.

Business Transformation – Accommodated a 300% increase in transfer volume without adding additional staff. Designed and implemented a tracking and notification system to automate asset movement to external firms. Logistics – Directed an asset conversion from USBI to Piper Jaffray where 15k accounts were transferred between the firms.