Project Manager
Bangalore
• Exposure in Transitioning & Managing IT, aligning to process models like ITIL and related support management. Delivered global projects within SEI-CMM framework.• Process improvements & streamlining, co-ordination with other enabling functions to enhance end user experience• Experience in the Managed Services with setting up the delivery organization, defining and confirming to various SLM parameters along with organizational quality goals. • Well exposed with commercials like Contract Management, Vendor Management, Proposals, Invoicing, Effort Reporting and so on. Involved in creation of MSA, LSA and other operational agreements like Target Operating Model.• Heading FAR group (Functional Area Representative) & member of SPMG (Software Process Management Group• Accountable for All Change & Incident Management Meetings. Schedule, manage and own various technical/management meetings.• Planning & Scheduling Migrations, Power-downs and Business Continuity Process (BCP) Tests.• Scheduling meetings for approving the Move-up process to ensure work is reflected in production systems. Also responsible for planning and designing operational acceptance use cases.• Played the role of Resource Management Coordinator by Effectively switching/utilizing reserve resources. Effectively handled the role of career counsellor for a group of resources other than the direct reportees. • Trained, Certified & Registered Assessment Team Member (ATM) with SEI in CMMI DEV 1.3.• Acted as an assessment team member for CMMI Appraisal for Allianz along with the KPMG Audit team. Actively participated and contributed in CMMI roadmap and readiness reviews. Awarded for the contribution in same as an outstanding performer.• ISMS (Information Security Management System) Auditor for internal and across division Audit Functions acted as an ISMS consultant for various divisions.
