Sonya Braddock Email & Phone Number

United Kingdom

Derby, United Kingdom

* Developed and maintained customer relationships maximising strategic customer’s ROI and ensuring optimum levels of customer satisfaction, retention and development through effective management and professional service delivery* Significant contributor in the implementation of the appropriate telematics solutions including migrating customers to new solutions to ensure success.* Developing a method for Measuring client satisfaction, to drive continual improvement opportunities.*… Show more * Developed and maintained customer relationships maximising strategic customer’s ROI and ensuring optimum levels of customer satisfaction, retention and development through effective management and professional service delivery* Significant contributor in the implementation of the appropriate telematics solutions including migrating customers to new solutions to ensure success.* Developing a method for Measuring client satisfaction, to drive continual improvement opportunities.* Recognising and proposing improvement opportunities for further business and solutions and liaising with teams internally across the business.* Effectively managing strategic accounts and working to build strong client relationships to increase retention.* Managing issues at all levels with clients from website to technical queries to ROI queries and ensuring quick turnaround on solutions.* Gaining an in depth understanding of client’s business structure to ensure effective management to support upsell opportunities of additional services whilst managing the maturity of the account.* Working closely with the client to assess data and ensure optimum results by proving Return on Investment. * Building and developing key stakeholder relationships both internally and externally * Chairing monthly service reviews and presentation of key stats and metrics tailored to customer value and outcomes. Show less

Leeds, United Kingdom

.• Serve as business owner for critical customer issues from distressed UK accounts. • Triage ‘at risk’ customer accounts to ensure that action plans are in place and service provision is delivered consistently through the business• Manage the expectations and projects for key customers with outstanding issues working closely with key customer contacts to ensure ultimate satisfaction• Update issue reports for accounts being managed on a weekly basis and participate in weekly update… Show more .• Serve as business owner for critical customer issues from distressed UK accounts. • Triage ‘at risk’ customer accounts to ensure that action plans are in place and service provision is delivered consistently through the business• Manage the expectations and projects for key customers with outstanding issues working closely with key customer contacts to ensure ultimate satisfaction• Update issue reports for accounts being managed on a weekly basis and participate in weekly update calls with other Group stakeholders• Identify operational efficiencies and develop key processes to deliver outstanding customer service within the organisation.• Engage closely with R&D and Ops to help determine the best solutions and implementation methods• Assist senior Management in key projects to drive churn reduction and improvement in customer satisfaction• Conduct internal and external customer meetings and training• Analysing customer feedback forms to improve on service and customer experience and ensure churn reduction Show less

Leeds, United Kingdom

• Develop and maintain customer relationships maximising a customer’s ROI and ensuring optimum levels of customer satisfaction, retention and development through effective management and professional service delivery• Being involved in implementation of the appropriate telematics solutions including migration customers and working with project management team to ensure success.• Measuring client satisfaction• Recognising opportunities for further business and solutions and liaising… Show more • Develop and maintain customer relationships maximising a customer’s ROI and ensuring optimum levels of customer satisfaction, retention and development through effective management and professional service delivery• Being involved in implementation of the appropriate telematics solutions including migration customers and working with project management team to ensure success.• Measuring client satisfaction• Recognising opportunities for further business and solutions and liaising with sales teams internally• Effectively managing assigned accounts and working to build strong client relationships to reduce churn• Managing issues at all levels with clients from website to technical queries to ROI queries and ensuring quick turnaround on solutions• Gaining an in depth understanding of clients business structure to ensure effective management and upsell of additional services• Working closely with the client to assess data and ensure optimum results by proving ROI Show less

Leeds, United Kingdom

• Effectively manage a group of accounts within the public sector• Build and maintain customer relationships for a named group of customers • Ensure complete knowledge and understanding of the solutions and products• Recognise opportunity for new products and services ensuring ROI • Carrying out customer meetings ensuring they receive optimum benefits from the system. • Keeping a high level of communication at all times to keep in touch with the business needs of… Show more • Effectively manage a group of accounts within the public sector• Build and maintain customer relationships for a named group of customers • Ensure complete knowledge and understanding of the solutions and products• Recognise opportunity for new products and services ensuring ROI • Carrying out customer meetings ensuring they receive optimum benefits from the system. • Keeping a high level of communication at all times to keep in touch with the business needs of customers.• Maintaining customer relationships at all times.• Customer website trainer both internal and external. Show less

Diploma, Genetic Counseling/Counselor

Level 4 Diploma in therapeutic counselling

Gnvq Health & Social Care, A-Level Biology