Develop, implement, and monitor a comprehensive employment system for the City of Rock Hill, SC. Provide supervisory guidance and innovation to subordinate personnel in employment activities including comprehensive benefits administration, state retirement processing, wellness programs and citywide special events. Monitor, initiate and update City HRIS processes. Assist in the maintenance of the City’s compensation and classification system. Research, develop and prepare personnel budget… Show more Develop, implement, and monitor a comprehensive employment system for the City of Rock Hill, SC. Provide supervisory guidance and innovation to subordinate personnel in employment activities including comprehensive benefits administration, state retirement processing, wellness programs and citywide special events. Monitor, initiate and update City HRIS processes. Assist in the maintenance of the City’s compensation and classification system. Research, develop and prepare personnel budget and information; support City Council strategic goals. Secure grants to support Human Resources and citywide initiatives. Assist in the review and revision of personnel policies and procedures. Assist with citywide training and professional development programs. Secure necessary input from department heads and supervisors to establish relevant criteria for filling and advertising vacant positions. Show less

Responsible for managing human resources activities for the Aviation Department at Charlotte Douglas International Airport. Oversaw recruitment, payroll, benefits and safety and risk management functions. Managed employee relations, administered performance management and educated, counseled and provided support to supervisors and employees regarding consistent application of rules, regulations, policies, etc.

Handled employee relations for approximately 150 associates. Ensured the facility was properly staffed based on business need. Handled Worker Compensation and General Liability Claims to ensure timely reporting and claims handling. Assisted management staff with policy and procedure interpretation, counseling sessions and performance management. Conducted investigations, when warranted, and determined the appropriate course of action for each case. Assisted employees with benefits, career… Show more Handled employee relations for approximately 150 associates. Ensured the facility was properly staffed based on business need. Handled Worker Compensation and General Liability Claims to ensure timely reporting and claims handling. Assisted management staff with policy and procedure interpretation, counseling sessions and performance management. Conducted investigations, when warranted, and determined the appropriate course of action for each case. Assisted employees with benefits, career development, payroll, training, etc. Show less

Handled employee relations for approximately 150 associates. Created short term and long term sales forecasts to determine the appropriate staffing hours necessary to operate the business. Conducted leadership classes with the management staff. Regularly invited to instruct Department Supervisor Training Classes. Interviewed and hired candidates for various hourly positions. Conducted investigations and terminations, when warranted.

Successfully managed call center operations consisting of approximately 30 Customer Service Representatives. Conducted interviews, counseling sessions and delivered performance appraisals. Resolved escalated phone calls from providers and insureds regarding claims processing and benefit questions.