Sonya Cornwall Email & Phone Number

Wellington, NZ

Wellington, Wellington Region, New Zealand

My current contract role at Ministry of Education (MOE) is DevOps Release Manager on the Education Resourcing System (ERS) Programme. ERS is building a new resourcing system that will process around $8.4 billion per annum of resourcing for schools and early learning services, replacing the 30-year-old EDUMIS system that is nearing end-of-life and.

Wellington, Wellington Region, New Zealand

The Enterprise Delivery Team was a key delivery partner managing its obligations for BS11 (RBNZ Outsourcing Policy). This Policy required all large banks in New Zealand to be able to operate on a stand-alone basis, so as to protect what matters most, the security of its customers and the stability of the economy.My key responsibility was to lead the Change.

Wellington, Wellington Region, New Zealand

ICT Change, Release & Environment Manager within Advanced Traffic Management System (ATMS) Programme at NZTA. The ATMS system was the integrated management system used by NZTA to manage roading operations. This included management of roads, bridges, dynamic lanes and tunnels, either directly or via integration with other management tools. Devices included.

Wellington, New Zealand

ICT Contact Centre Migration (CCM) Release & Environment Manager within CCM Programme at NZTA. Implementing Genesys Cloud Telephony and Email services into Contact Centre. As part of this major upgrade, NZTA had decided to replace Contact Centre Interactive Voice Response (IVR) with Dual Tone Multi Frequency (DTMF) masking, provided by a PCI DSS compliant.

Wellington & Wairarapa, New Zealand

Release and Deployment Analyst within the Business Transformation (BT) Programme at Inland Revenue. This role involved managing the various project release deployments, by utilising the Deployment Readiness Assessment through the various Pre-Prod environments including Agile sprint releases and into Production and Early Life Support; using ServiceNow and.

Wellington & Wairarapa, New Zealand

ICT PCI-DSS Release and Environment Manager within the Payment Card Industry Data Security Standard (PCI-DSS) Compliance Programme at NZTA. This role involved managing the Agile project releases for the Contact Centre Interactive Voice Response (IVR) system into the Pre-Prod environments – System Integration Testing (SIT) and User Acceptance Testing (UAT)..

Wellington & Wairarapa, New Zealand

ICT Change Manager at Fujitsu New Zealand, working as part of the Change Management team, dedicated to Meridian Energy as my only customer. My role involved general change assurance; managing the day-to-day RFC's; managing T-CAB and CAB using Meridian's Change Management tool vFire.

Wellington & Wairarapa, New Zealand

ICT Corporate Services (IS CS) and Traffic Operations Centre (TOC) Change Manager within the Service Management Office at NZTA. This role involved building strong relationships across the organisation and IT teams internally, as well as with external third party vendors to ensure that expectations are managed throughout the Technical Change Management.

Wellington & Wairarapa, New Zealand

My role at NZTA involved working closely IS Corporate Services and other teams to provide support with; managing change & release records, planning, scheduling and coordination of activities for changes and releases through all phases involved in the release of system or system updates into the production environment.

Wellington & Wairarapa, New Zealand

My main role at Contact Energy was ICT Service Support, Technical Change & Release Manager. This role involved building strong relationships across the organisation and IT teams internally, as well as with external third party vendors to ensure that expectations were managed throughout the Service Management processes. This included utilising SDLC and ITIL.

Wellington & Wairarapa, New Zealand

HNZC were undertaking a major transformation of its ICT landscape. Various major projects were underway, which required Change, Release and Environment Management practices to be embedded into both projects and ICT. The contract role involved liaising with HNZC staff, key stakeholders, project managers and third party vendors to introduce policies.

Wellington & Wairarapa, New Zealand

The role involved communicating and embedding Open Polytechnics’ strategic change projects into the business. Ensuring the business impact of new technology initiatives; including Agile, Scrum methodologies and process changes were managed effectively. Providing guidance to business owners and project team members, on managing the impact of these changes.

Wellington & Wairarapa, New Zealand

The role involved Change, Release and Configuration Management at the customer site - Meridian Energy. My key skills included understanding the customer’s business almost better than the customer itself, including IT, business, and culture environments.Overall responsibilities:-- Daily change coordinator duties (approvals, scheduling, service availability.

Wellington & Wairarapa, New Zealand

This position involved providing quality Change Management support services with a high degree of customer services and technical expertise to maintain service delivery for Gen-i and the customer - Australia Insurance Group (AIG). Overall responsibilities: -- Leading and managing a team of four project coordinators;- Assisting in change logging, filtering.

National Diploma In Business Computing, Information Technology, National Dipolma

Advanced Certificate in Business Computing Intermediate National Certificate in Business Computing

High School