Sonya Cornwall Email & Phone Number

Wellington, Nz

Wellington, Wellington Region, New Zealand

My current contract role at Ministry of Education (MOE) is DevOps Release Manager on the Education Resourcing System (ERS) Programme. ERS is building a new resourcing system that will process around $8.4 billion per annum of resourcing for schools and early learning services, replacing the 30-year-old EDUMIS system that is nearing end-of-life and associated Small Business Systems (SBSs). Pourato is the new online application that has been built to deliver operational funding to schools and… Show more My current contract role at Ministry of Education (MOE) is DevOps Release Manager on the Education Resourcing System (ERS) Programme. ERS is building a new resourcing system that will process around $8.4 billion per annum of resourcing for schools and early learning services, replacing the 30-year-old EDUMIS system that is nearing end-of-life and associated Small Business Systems (SBSs). Pourato is the new online application that has been built to deliver operational funding to schools and the early learning sector. Pourato is replacing the systems currently used to calculate funding for the sector, including EDUMIS and many of the resourcing Small Business Systems (SBS).My key responsibilities are managing the various ERS Pourato Schools Releases, which include weekly technical maintenance, urgent and monthly core releases through Dev, Test, Pre-Prod and Prod; utilising Azure DevOps (ADO), Jira and Confluence. As well as building Early Learning Service (ELS) Environments and Releases. My role within the DevOps team also includes Scrum Master for the daily DevOps Stand-up meetings and weekly Backlog Refinement sessions. Show less

Wellington, Wellington Region, New Zealand

The Enterprise Delivery Team was a key delivery partner managing its obligations for BS11 (RBNZ Outsourcing Policy). This Policy required all large banks in New Zealand to be able to operate on a stand-alone basis, so as to protect what matters most, the security of its customers and the stability of the economy.My key responsibility was to lead the Change Management component across 30+ streams of work engaging key stakeholders. Another key responsibility was to lead the Release… Show more The Enterprise Delivery Team was a key delivery partner managing its obligations for BS11 (RBNZ Outsourcing Policy). This Policy required all large banks in New Zealand to be able to operate on a stand-alone basis, so as to protect what matters most, the security of its customers and the stability of the economy.My key responsibility was to lead the Change Management component across 30+ streams of work engaging key stakeholders. Another key responsibility was to lead the Release Management component for the Cloud AWS & GCP Cyber Security Programme, utilising ServiceNow and Jira. Other responsibilities include:-- Planning and creating integrated Change Implementation Plans, Backout Plans and Risk Assessments are coordinated for ease of compliance- Managing Change conflicts- Ensuring key stakeholders are engaged and across the Changes and Releases- Creating ServiceNow real-time reports and dashboards- Completing ANZ Advance Delivery Framework to ensure alignment to ANZ Controls, Policy and Obligations- Provide expert Change and Release Management support and advice to the Enterprise Delivery Team and stakeholders. Show less

Wellington, Wellington Region, New Zealand

ICT Change, Release & Environment Manager within Advanced Traffic Management System (ATMS) Programme at NZTA. The ATMS system was the integrated management system used by NZTA to manage roading operations. This included management of roads, bridges, dynamic lanes and tunnels, either directly or via integration with other management tools. Devices included cameras, variable message and speed signs, weather data, the health and safety systems in tunnels, and a whole lot more. ATMS helped to… Show more ICT Change, Release & Environment Manager within Advanced Traffic Management System (ATMS) Programme at NZTA. The ATMS system was the integrated management system used by NZTA to manage roading operations. This included management of roads, bridges, dynamic lanes and tunnels, either directly or via integration with other management tools. Devices included cameras, variable message and speed signs, weather data, the health and safety systems in tunnels, and a whole lot more. ATMS helped to improve the flow of vehicle traffic and improve safety by helping to manage planned and unplanned traffic events on motorways, roads, and the numerous tunnels and bridges across the country. The Transport Agency’s system DYNAC version12 was at end of life, with limited support and required more than a single version upgrade. Upgrading to the latest version15 was the best option to remove exposure to the risk of failure and ensure the ongoing reliability of the ATMS and TOC operations.My main role on ATMS was Scrum Master for all Non-Production & Production environments, networking and firewall build activities. Managing all Technical RFC’s through CAB. As well as developing and implementing a new Sprint Release Management process along with the third party vendor Kapsch, which included fortnightly sprint releases and utilising both Jira and MS Project. Show less

Wellington, New Zealand

ICT Contact Centre Migration (CCM) Release & Environment Manager within CCM Programme at NZTA. Implementing Genesys Cloud Telephony and Email services into Contact Centre. As part of this major upgrade, NZTA had decided to replace Contact Centre Interactive Voice Response (IVR) with Dual Tone Multi Frequency (DTMF) masking, provided by a PCI DSS compliant and Cloud solution offered by SecureCo/Vodafone. My role involved managing all Technical RFC’s through CAB. As well as managing the… Show more ICT Contact Centre Migration (CCM) Release & Environment Manager within CCM Programme at NZTA. Implementing Genesys Cloud Telephony and Email services into Contact Centre. As part of this major upgrade, NZTA had decided to replace Contact Centre Interactive Voice Response (IVR) with Dual Tone Multi Frequency (DTMF) masking, provided by a PCI DSS compliant and Cloud solution offered by SecureCo/Vodafone. My role involved managing all Technical RFC’s through CAB. As well as managing the following systems releases and all Non-Production & Production environments, including all transition activities and stand-up meetings: CPS APIs, CPS Telephony Payments (TP), Tolling Online (delivered by Inov8) and Tolling Central System (CS)/CRM (delivered by Kapsch). The SecureCo/Vodafone components are provided as a TaaS solution. Show less

Wellington & Wairarapa, New Zealand

Release and Deployment Analyst within the Business Transformation (BT) Programme at Inland Revenue. This role involved managing the various project release deployments, by utilising the Deployment Readiness Assessment through the various Pre-Prod environments including Agile sprint releases and into Production and Early Life Support; using ServiceNow and Jira. A Deployment Readiness Assessment is a tool to provide Programme Governance assurance that a go live of a project or a phase of a… Show more Release and Deployment Analyst within the Business Transformation (BT) Programme at Inland Revenue. This role involved managing the various project release deployments, by utilising the Deployment Readiness Assessment through the various Pre-Prod environments including Agile sprint releases and into Production and Early Life Support; using ServiceNow and Jira. A Deployment Readiness Assessment is a tool to provide Programme Governance assurance that a go live of a project or a phase of a project meets a high standard of criteria. This assessment identifies and tracks a range of items such as technical readiness (code and config); data migration; security and risks; business readiness; communications; change management and training readiness; testing completed; mock go live or trial cutover completed and various governance forum attendance and approval, such as Architecture & Design, Enterprise Release & Change and Operational Change Approval Boards.My role also included developing and managing the BT Enterprise Release RoadMap using MS Project, which was an enterprise view of all BT and BAU deployment activities, as well as key business dates. Show less

Wellington & Wairarapa, New Zealand

ICT PCI-DSS Release and Environment Manager within the Payment Card Industry Data Security Standard (PCI-DSS) Compliance Programme at NZTA. This role involved managing the Agile project releases for the Contact Centre Interactive Voice Response (IVR) system into the Pre-Prod environments – System Integration Testing (SIT) and User Acceptance Testing (UAT). As well as managing all Pre-Prod environments, Production systems and BAU releases for the NZTA PCI Payments Systems, using Jira and BMC… Show more ICT PCI-DSS Release and Environment Manager within the Payment Card Industry Data Security Standard (PCI-DSS) Compliance Programme at NZTA. This role involved managing the Agile project releases for the Contact Centre Interactive Voice Response (IVR) system into the Pre-Prod environments – System Integration Testing (SIT) and User Acceptance Testing (UAT). As well as managing all Pre-Prod environments, Production systems and BAU releases for the NZTA PCI Payments Systems, using Jira and BMC Remedy. These releases including the go live release involved liaising and coordinating up to 6 different vendors.My role also encompassed managing the project Production deployments and Early Life Support. Working closely with the business SMEs to confirm business impacts, communications and testing requirements. This also included being the Incident and Scrum Manager facilitating the daily stand-up meetings for any project incidents over a one month warrant period with the business, key stakeholders and our vendors. Show less

Wellington & Wairarapa, New Zealand

ICT Change Manager at Fujitsu New Zealand, working as part of the Change Management team, dedicated to Meridian Energy as my only customer. My role involved general change assurance; managing the day-to-day RFC's; managing T-CAB and CAB using Meridian's Change Management tool vFire.

Wellington & Wairarapa, New Zealand

ICT Corporate Services (IS CS) and Traffic Operations Centre (TOC) Change Manager within the Service Management Office at NZTA. This role involved building strong relationships across the organisation and IT teams internally, as well as with external third party vendors to ensure that expectations are managed throughout the Technical Change Management processes for both Waterfall and Agile projects, as well as BAU. A diverse role and included change assurance; managing the day-to-day RFCs using… Show more ICT Corporate Services (IS CS) and Traffic Operations Centre (TOC) Change Manager within the Service Management Office at NZTA. This role involved building strong relationships across the organisation and IT teams internally, as well as with external third party vendors to ensure that expectations are managed throughout the Technical Change Management processes for both Waterfall and Agile projects, as well as BAU. A diverse role and included change assurance; managing the day-to-day RFCs using Remedy; managing IS CS CAB and being a quorum member for TOC TAB and CAB; as well as utilising SDLC and ITIL Best Practices for development and continuous improvement of NZTA Service Management processes and toolsets. I was also involved in Service Design, including designing Support Models and Service Management processes and procedures for a service, to identify the teams involved in supporting the solution, their responsibilities and the processes and procedures they should follow.My roles also included co-ordinating the Architecture and Design Review Boards. As well as acting Service Management Office (SMO) Manager, which mainly involved being a people leader to the 9 person SMO team. This included resource management; regular team and one on one catch up meetings; performance and development plans (PDP’s). Show less

Wellington & Wairarapa, New Zealand

My role at NZTA involved working closely IS Corporate Services and other teams to provide support with; managing change & release records, planning, scheduling and coordination of activities for changes and releases through all phases involved in the release of system or system updates into the production environment.

Wellington & Wairarapa, New Zealand

My main role at Contact Energy was ICT Service Support, Technical Change & Release Manager. This role involved building strong relationships across the organisation and IT teams internally, as well as with external third party vendors to ensure that expectations were managed throughout the Service Management processes. This included utilising SDLC and ITIL Best Practices for development and continuous improvement of Contact’s Service Management - Incident, Problem, Change, Release and… Show more My main role at Contact Energy was ICT Service Support, Technical Change & Release Manager. This role involved building strong relationships across the organisation and IT teams internally, as well as with external third party vendors to ensure that expectations were managed throughout the Service Management processes. This included utilising SDLC and ITIL Best Practices for development and continuous improvement of Contact’s Service Management - Incident, Problem, Change, Release and Configuration Management processes; without utilising any integrated toolsets. This role also included Change and Release related communications and in-house training, as well as line management responsibilities for staff.Another of my main roles required a high level of stakeholder and vendor engagement, and was accountable for ensuring that all RFC’s are completed in line with the documented processes, and with minimal disruption to business services. This encompasses ensuring all Technical Changes were accurately assessed for financial, business, and technical risks and impacts; implementation, test and backout plans; and PIR’s. Managing the various CAB's decisions and documenting these appropriately. It also involved managing the release planning; build and configuration; release acceptance; rollout planning; communications preparation and training; distribution and installation. At Contact we had full and delta releases, as well as packaged releases for our SAP systems, and the environments include Dev, Test, UAT, Pre-Prod, Production & DR.In my last role I was accountable for all RFC’s within ICT Change and Transformation programme. This included consolidating 301 systems plus networks and cyber-security from around Australia and NZ into one cloud hosting arrangement with Spark Digital in NZ. The programme also involved moving the Service Desk from Australia back to NZ; delivering Service Management improvements and modernising the online and data components of SAP. Show less

Wellington & Wairarapa, New Zealand

HNZC were undertaking a major transformation of its ICT landscape. Various major projects were underway, which required Change, Release and Environment Management practices to be embedded into both projects and ICT. The contract role involved liaising with HNZC staff, key stakeholders, project managers and third party vendors to introduce policies, processes and procedures for Environment, Change and Release.Overall responsibilities:-- Centralise management of environments;-… Show more HNZC were undertaking a major transformation of its ICT landscape. Various major projects were underway, which required Change, Release and Environment Management practices to be embedded into both projects and ICT. The contract role involved liaising with HNZC staff, key stakeholders, project managers and third party vendors to introduce policies, processes and procedures for Environment, Change and Release.Overall responsibilities:-- Centralise management of environments;- Automation and documentation of environments;- Develop environment, change and release policies, processes and procedures;- Hand over to permanent HNZC staff. Show less

Wellington & Wairarapa, New Zealand

The role involved communicating and embedding Open Polytechnics’ strategic change projects into the business. Ensuring the business impact of new technology initiatives; including Agile, Scrum methodologies and process changes were managed effectively. Providing guidance to business owners and project team members, on managing the impact of these changes on staff and students; with an emphasis on technology and business process re-engineering.The key focus was on the people side of… Show more The role involved communicating and embedding Open Polytechnics’ strategic change projects into the business. Ensuring the business impact of new technology initiatives; including Agile, Scrum methodologies and process changes were managed effectively. Providing guidance to business owners and project team members, on managing the impact of these changes on staff and students; with an emphasis on technology and business process re-engineering.The key focus was on the people side of change, through building strong working relationships and by creating and implementing change management plans that minimize employee resistance and maximize employee engagement to achieve strategic initiatives.Overall responsibilities:-- Business change implementation road map of project deliverables;- Project deliverables - business change impact assessment, organisation heat map and BAU hotspots, communications plan and schedule;- Risk and issues register;- Presentations, communications scripts and other artefacts;- Weekly project status and monthly reports to executive governance group. Show less

Wellington & Wairarapa, New Zealand

The role involved Change, Release and Configuration Management at the customer site - Meridian Energy. My key skills included understanding the customer’s business almost better than the customer itself, including IT, business, and culture environments.Overall responsibilities:-- Daily change coordinator duties (approvals, scheduling, service availability, implementation plans, impact assessments, post implementation reviews, updating CMDB and service catalogues);- Managing… Show more The role involved Change, Release and Configuration Management at the customer site - Meridian Energy. My key skills included understanding the customer’s business almost better than the customer itself, including IT, business, and culture environments.Overall responsibilities:-- Daily change coordinator duties (approvals, scheduling, service availability, implementation plans, impact assessments, post implementation reviews, updating CMDB and service catalogues);- Managing monthly Microsoft server patching change requests and release maintenance windows;- Training Meridian and HP IT staff members;- Producing Change Management reports and chairing weekly Forward Schedule of Change CAB meetings;- Reviewing Change Management processes to confirm they are running efficiently and effectively for both HP and Meridian;- 2IC for Service Delivery Manager. Show less

Wellington & Wairarapa, New Zealand

This position involved providing quality Change Management support services with a high degree of customer services and technical expertise to maintain service delivery for Gen-i and the customer - Australia Insurance Group (AIG). Overall responsibilities: -- Leading and managing a team of four project coordinators;- Assisting in change logging, filtering, classification, priority, approvals, scheduling and service availability using Remedy change module;- Developing… Show more This position involved providing quality Change Management support services with a high degree of customer services and technical expertise to maintain service delivery for Gen-i and the customer - Australia Insurance Group (AIG). Overall responsibilities: -- Leading and managing a team of four project coordinators;- Assisting in change logging, filtering, classification, priority, approvals, scheduling and service availability using Remedy change module;- Developing Impact Assessment and Implementation Plans;- Batching Changes into weekly Release maintenance widows;- Developing change procedures and process documentation;- Monthly invoicing and Service Delivery reporting;- Ensuring that the company’s Best Practice principles, including I.T.I.L. Service Management Framework and Microsoft’s Operations Framework, were implemented and utilised to the maximum benefit of the customer and Gen-i. Show less

National Diploma In Business Computing, Information Technology, National Dipolma

Advanced Certificate in Business Computing Intermediate National Certificate in Business Computing

High School