Check members into the facility as well as create new memberships, Also, provide any assistance to member and take payments on member accounts.

Resolve billing, equipment, add new services for Spectrum customers.

Resolved on average 45 customer calls per day meeting and/or exceeding defined department objectives and customer satisfaction. First-level support for resolution of customer issues guiding coworkers through proper resolution and/or escalation processes. Subject matter expert identifying and analyzing product and customer-facing programs including risk and benefit, streamlining processes creating priorities and implementation.Ongoing communication, process engineering, evaluation, organization, recommendation and implementation to ensure proper training and education reducing customer impact.

Hardware Coordinator-Provide support to customers on Depot Plus contracts or on No Maintenance billing contracts. Provide phone assistance to customers and Reynolds & Reynolds service personnel. Identify problems with replacement products and alert management. Technician 1- Worked in the Repair Center on the Technical Team. Responsible for repairing computer monitor s. Diagnose problems, trouble shoot, replace parts (i.e. erase and program IC ships, for mother and daughter boards within the devices), and test when finished to ensure the customer received a working device. Replaced parts to component level for Quality Assurance