I currently work in a fast-growing international company with over 600 employees working in Varna, Sofia, Veliko Tarnovo and other locations in Bulgaria. The company operates on 3 markets - United Kingdom, United States and Australia and is expanding. We serve over 12 000 clients a month and offer over 25 different cleaning and maintenance services. For the past 5 years I had the opportunity to work with clients and colleagues from all over the world and learn from the best sales specialists. My responsibilities now mainly involve:- Monitoring the overall working process and ensuring all procedures are followed- Daily communication with the team members - Ensuring hihg retention rate and customer satisfaction- Ensuring all customers receive a high level of personal care and attentionCommunication with subcontractors and service representativesMonitoring and developing sales tactics and scriptsQuality control of the work processParticipation in hiring and training new sales agentsOrganizing trainings and other activitiesResearch of competitionPreparing reports on regular basis Preparing work schedule

- Developing sales techniques for process optimization and improving the team effectiveness- Maintaining sustainable relationships and demonstrating positive attitude towards business partners and colleagues from all departments- Reporting to the company CEO about the team results and setting long term targets- Preparing financial reports and analyses- Updating the content of the system work templates - Preparing and updating the job descriptions of the team members- Evaluating the individual results of the team members and providing feedback- Attending job interviews and training newcomers- Preparing the work schedule - Providing support to the team members in all aspects

- Monitoring the sales process and reporting to the the Sales manager about the team results- Developing new sales tactics and implementing them- Collecting feedback from them members and improving the team motivation- Setting weekly team targets and tracking the results- Checking the individual performance of the team members and giving personal targets- Organizing games, team gatherings and other team bonding activities- Helping with sales work - Researching the competition

- Consulting clients and selling services- Processing email correspondence with clients and service providers- Preparing proposals and closing deals- Maintaining good long term relationship with customers, sales staff and suppliers- Providing customer services after selling the service- Handling complaints and resolving complex situations

For almost 9 months I was part of large international company, operating on various markets worldwide, and working with clients from over 10 countries. My main duties involved:- collecting packages of documents and classifying them- preparing tax calculations and completion of tax return applications- submitting tax returns on behalf of clients and assisting them to sort their tax liabilities- prepaing reports and analyzing the team results My correspondence with clients was mainly done over email and I had phone communication with the relevant tax offices in relation to specific cases and regarding deadlines and changes in the tax law. I had a personal project to perform a research of the latest changes in the tax regulations and prepare training materials for my colleagues.

For almost 6 months I had the chance to work as a real estate agent in a large company, operating over 20 years on the market. I had the opportunity to further develop my sales and presentation skills and communicate with both individual and corporate clients. This position required high motivation and consistence, ability to deal with complex situations and react properly and in a timely matter. I was mainly responsible for:- Attracting new clients- Preparing presentations for properties and organizing viewings of those with potential buyers- Updating the existing presentations where needed- Dealing email correspondence with new and existing clients and answering phone calls.- Closing deals and preparing documents for sales I also worked on a project, related to gathering detailed geographic info for the locations or the properties for sale, in order to show their qualities and help the clients in their choice.

My position mainly involved direct sales and store maintenance. I worked in a team of 5 professionals and together we served over 200 clients a day. The company’s business was related to offering a wide variety of leather products (over 2500 goods). We had a team sales target on a daily bases and we had to meanwhile keep the store in a presentable order. While I occupied this position I learned how to work in a team and also how to upsell. I had the chance to communicate with clients from different cultures and learned how to serve them according to their specific requirements, how to be helpful, efficient and how to covert people who are just browsing into regular customers.

My position within this company was mainly connected to presenting and selling cosmetic products. I used to work full time during the summer and part time during the rest of the year, since I was a student. I worked closely with clients, consulting them and offering them new products, providing detailed information about their ingredients, usage and specific qualities. The brand and the type of the products I offered was not yet popular and the prices were on the higher end, so I learned some good sales tactics in order to reach and exceed my targets. During my working experience here I developed very good presentation and negotiation skills.