• Led evolution of nimble, value-added education structures and processes to foster innovative, evidence-based clinical and patient education across the care continuum with quantifiable improvements in efficiency and learner satisfaction• Assured design, development, implementation of effective education practices and delivery methods, including eLearning and mobile learning• Led and contributed to multiple clinical, quality, safety and educational projects to support evidence-based practice and attain desired patient and organizational outcomes • Orchestrated, prioritized, and directed work of department’s high-performing team• Collaborated with organizational leaders, interprofessional colleagues, patient representatives, and other stakeholders • Effectively developed and evaluated budget, exceeding departmental financial goal each year • Incorporated shared decision-making / shared governance into new projects by consistently gathering input from patients, nurses, and other healthcare team members to assure patient-centeredness, customer focus, and continuous performance improvement• Wrote, guided, and/or edited multiple patient education tools and projects

• Envisioned, created, and operationalized system standards for patient education • Directed development and evolution processes for development, review, and approval of innovative, effective patient education practices and delivery methods across the continuum • Wrote and edited multiple patient education pieces on an array of health topics delivered via print, on-line, video, and/or mobile platforms• Led and contributed to projects focused on organizational clinical, quality, and business priorities• Collaborated and consulted with organizational leaders, interprofessional colleagues, patient representatives, and other internal and external stakeholders • Managed departmental budget and resources

• Served as a clinical practice and learning expert on a team funded by a $6.1 million grant focused on developing globally available, free education to teach healthcare professionals and others about evidence-based, high-quality care for older adults • Created innovative education and decision support tools for clinicians and patients/families, including eLearning, blogs, and mobile apps, with users in 20+ countries• Developed and delivered live, engaging presentations at professional conferences• Wrote, designed, and edited patient/family education tools based on health literacy and clinical evidence

• Provided advanced nursing and complex patient care expertise to the medical serviceline including general internal medicine and sub-specialties (pulmonology, gastroenterology, cardiology, nephrology, and geriatrics)• Used collaboration, data, evidence, change management strategies, education, coaching, mentoring, and process improvement to assure safe, quality, effective, efficient care for acutely and chronically ill adult medical patients with demonstrable positive impacts on patient and organizational outcomes• Contributed to Magnet® Recognition re-designation via provision of evidence, document writing, and survey activities• Led process development, application, and site survey for hospital's successful attainment of Heart Failure Accreditation

• Taught patient safety topics, including human factors and reliability, in an organization-wide quality improvement program• Planned, taught, and evaluated team training, structured communication, and other patient safety, quality, and performance improvement topics• Led system measurement, reporting, and performance improvement plan for The Joint Commission National Patient Safety Goals • Coordinated successful system-wide completion of Leapfrog survey• Conducted patient safety site visits and recommended interventions for a culture of safety to maximize care reliability

• Identified and acted upon opportunities to implement evidence-based practices in nursing and multidisciplinary care that resulted in measurable improvements; developed order sets, policies and procedures; collaborated with members of the interprofessional team including nursing, physicians, therapists, and pharmacists• Redesigned and implemented clinical orientation, taught and mentored experienced and novice nurses in classrooms and at the point of care, validated competencies, mentored staff, and developed preceptors

• Conducted case management, discharge planning and data collection for cardiovascular patients• Performed utilization management reviews and communicated with payers• Facilitated cardiology mortality and morbidity committee• Led a quality improvement initiative for which the hospital received national recognition