Sonya Halstead Email & Phone Number

Remote

• Responsibilities include creation and facilitation of training for all levels of associates that met organisational strategic goals and regulatory requirements.
• Collaborated regularly with senior management to assess training needs and develop training strategy and design training materials, resulting in an average increase in all areas of compliance. Achieving the standards.
• Implemented and redesigned training strategies for new and existing contracts resulting in the successful onboarding of 100s of staff members, compliance and service focused.
• Managed new projects from start to end ensuring momentum is held, ensuring deadlines are met with a high-quality finish.
• Identify key training needs through use of networking and building key relationships, resulting in targeted training implemented to support key business areas.
• Mentored and coached management, team members and learners to succeed and advance within the company whilst continually keeping employee engagement.

Remote

• Managing a training team to effectively deliver a verity of training to 500+ individuals across the business
• Managing multiple projects to meet the needs of the business, with successful and proven results in the increase of performance, compliance, and the embedment of new systems
• Produced training videos with Articulate, Camtasia, Captivate and more to distil key insights and provide diverse content for different learning styles.
• Creation, design and delivery of bespoke training content and materials to meet corporate requirements and improving KPI’s for classroom and virtual platforms, thus providing a unique and effective service.
• Track performance, review quality and compliance identifying any training to ensure all regulatory requirements are met.

Cardiff, United Kingdom

Implemented new on boarding and training program, reducing training time from 6 weeks to 2.Determined specific course objective, creating bespoke presentations and materials to meet corporate needs. Worked closely with key stake holders to maintain optimum levels of communication for the effective and efficient completion of both induction and existing.

Cardiff, United Kingdom

Implemented exercise programmes and training strategies for individual and team performance.Aided development of individual who required addition support through a coaching program to improve their KPI'sContinual reviewing of business needs and Implementing team coaching sessions to ensure needs and requirements are metDeveloped content that targeted.

• Investigated accounts with balance errors.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Trained new team members on scripts, company services and performance strategies and provided mentoring.
• Maintained high volume of calls to meet demands of busy group.
• Worked in call-centre environment handling manual and automatically dialled outbound calls.
• Worked under strict deadlines and responded to service requests and emergency call-outs.

Education record

Colf - Certificate In Online Facilitation, Learning And Development

Education record

Fluent Welsh speaking high school. 13 GSCE's above ranging from A-C. Including welsh, English, science and Mathamatics