• Provide support to the team using a servant leadership style and leading by example. • Guiding the team and organization on how to use Agile/Scrum practices and values to empower business partners and customers. • Facilitation of Scrum ceremonies within each sprint cycle of sprint planning, daily scrum (stand-ups), sprint review and sprint retrospectives.• Support and educate the Product Owner on grooming and maintaining the product backlog. • Remove impediments and/or guide the team to remove impediments by finding the right personnel or solution. • Assisting with internal and external communication, improving transparency, and radiating information.

• Scrum Master leading delivery teams to provide solutions in response to prioritized Product Owners/ stakeholders request while tracking and reporting progress and escalating issues within the North American Gas Portfolio.• Facilitation of sprint planning, daily stand-ups, user story reviews, backlog grooming, business demos/showcases and sprint retrospectives.• Stakeholder engagement of product owners to define the project vision and initiate product road map while building, developing and managing the product backlog. • Experience using VSTS for Agile Framework development for sprint planning, backlog management, managing resources, release cycles and iteration burn‐down rates. • Risk Management to mitigate and remove any roadblocks to accomplish Agile goals and team deliverables. • Worked closely with external teams and accomplished shared goals through building consensus and influencing others. • Coordinated/planned design thinking user experience workshops.

• Responsible for leading local engagement to represent the larger Global project in London; while handling all issues related to North America. • Provided administrative oversight for individuals located in Houston from the C&IC team.• Worked closely with team members to ensure delivery and support activities were delivered in a global consistent way. • Provided ‘consultancy’ input into business analysts team as a Sr. Business Analyst while leading/directing the team.• Drive key issues through to resolution with stakeholders and internal teams within the business and IT&S.• Coordinate activities with downstream IT&S teams to plan and organize end-to-end testing and to ensure that testing requirements are completed in a timely manner. • Create UAT plans and provide daily communication and updates to Business stakeholders providing testing progress, list of identified issues, and expected date of UAT completion. • Coordinate communication on Global projects and support items as single point of contact for NAGP Gas Portfolio.

• Engage with stakeholders to gather, elicit, interpret, and understand detailed business requirements.• Provide detailed analysis to define and quantify problems and solutions within project related activities and production support. • Establish and maintain effective relationships with stakeholders and development team to facilitate communication and accomplish project goals and activities. • Work closely with Functional and Technical Architecture to complete analysis and design activities through a structured approach. • Communicate business requirements and issues to the development team; provide documentation that includes user interface screen designs, functional/business requirements and business process models. • Provide analysis to identify risks, dependencies and obstacles; includes working closely to drive issues through to resolution with Stakeholders and IT&S team(s). • Develop test plans for system testing and user acceptance testing; facilitate execution of test cases and test scripts and delivery of Mercury Quality Center (MQC) reports. • Conduct regular bi-weekly meetings with NAGP Credit Risk Team to provide status on system related issues and small enhancements; as well, coordinate prioritization and monthly implementation plan.

• Provided leadership on the Customer Relationship Management (CRM) project as Project Manager from the Execute phase of the CVP cycle through Delivery and Early Life Support that led to the successful delivery of CRM into production. • Planned for CRM global activities and developed Budget for 2008 and managed financials and engaged PMO & FCA. • Effectively managed on-shore and offshore resources and daily project activities that included monthly releases of enhancements and support issues. • Developed comprehensive CRM Training curriculum and manual that included screenshots and exercises for hands-on training for users; manuals were printed/bound and presented to each user during training. • Rolled-out CRM to NAGP regional offices that consisted of 7 locations across North America. The rollout included providing hands-on live training to users at each location. • Established a CRM User Community that consists of the creation of a CRM SharePoint site that NAGP Marketing & Origination and Commercial & Industrial (C & I) CRM users had access to view updates, workflow, and bugs/enhancements to CRM.

• Provided support for design, implementation, and post implementation of First to Favorite initiatives related to the central customer profile for the company. • Provided project management of application development initiatives related to Customer Relationship Marketing. • Project Manager on Continental CRM Content Management solutions such as My Promotions and OnePass News and Offers projects. • Project Manager for My Promotions project to provide personalization of all Continental Airlines promotions via continental.com and the OnePass program.

• Worked with Data Center Move Application Project Manager to gather requirements of all existing Enron applications in production. • Liaison between the Data Center Move Team and the Market Data group providing critical details regarding previous Market Data infrastructure. • Worked with application and business owners to determine dependencies, potential outage windows, contact information, parallel migration requirements, and other information necessary for application migrations.

• Liaison between IT eSolutions Business Team, internal and external customers, and the business community on enhancements, featured system changes, and real‐time data needs for pricing, risk management, and credit analysis. • Provided technical support of real‐time data for Dynegy trading groups, which included Gas, Power, Crude, Risk Management Analysts and executives. • Real‐time support of Gas and Power Traders for technical support for online trading platform, DynegyDirect. • Troubleshoot, Analyze, and Resolve Gas and Power Integration issues for gas and power deals that interface between Dynegydirect, Abacus, ﴾OpenLink﴿, Orien, and the Nucleus systems.

• Liaison between Market Data and all Enron Trading groups for real‐time data needs for pricing, risk management, and credit analysis. • Provided technical support of real‐time data for all Enron trading groups, which included Gas, Power, Equity, Coal, Crude, Foreign Currency, and Risk Management traders; analysts, as well as Enron Executives. • Responsible for migrating Enron remote sites to new trading application; remote sites included Chicago, Ohio, New York, Portland, Calgary, Sydney, Japan, and Mexico. • Programmed reports for upper management from allocations database using Microsoft Access. Worked with Vendors as contact for Market Data contract negotiations and billing; contracts included enterprise‐wide contracts. • Worked with Vendors as contact for Market Data requirements and design specifications. Responsible for approving / rejecting new request for Market Data applications based on business needs via e‐Request system. • Coordinated hardware/software upgrades for Market Data applications.