Sonya K. Brown Email & Phone Number

Assist with the development, implementation, and management of small groups, with special emphasis on Women's Small Groups. Duties include:Developing and leading programmatic opportunities, events, and other resources to enhance women's small groupsAssisting in the short and long range planning process for small groupsForecasting and managing budgetary requirements for various small group categoriesRecruiting, training and providing ongoing development of women small group leadersCollaborating with other Community Life Coordinators to develop curriculum for small group leader trainings and ministry campaignsProviding ministry support and comfort and care support to ministry volunteersBuilding and fostering relationships with ministry volunteersDeveloping and maintaining reports for the purpose of communicating ministry activities for ministry partners

Dallas, Texas, United States

Managed member care request process by communicating needs with various ministry partners and by capturing and tracking data for monthly reportingCoordinated various ministry meetings and eventsServed as office liaison by responding to inquiries and questions and providing applicable resources when appropriate

Arlington, Texas

Assisted/tutored diverse student population with reading and writing tasks and assignments in order to improve reading and writing skillsConducted topic specific workshops designed to enhance the student learning experienceProvided students with tools and resources designed to empower student growth and encourage college success

Developed strong relationships with new and existing clients in order to achieve client specific goals, and to facilitate timely delivery of client related needs across multiple teamsPartnered collaboratively with internal and external teams to identify and resolve potential client issues and challenges while facilitating growth Performed trending and analysis of Key Performance Metrics (KPMs) in order to provide interpretation, insights, and strategic recommendations for optimal plan performanceCoordinated and/or performed client specific training for internal and external teams, by maintaining a high-level knowledge base of industry related policies and procedures

Arlington, Texas

Facilitated twelve (12) week new hire training courses to develop individuals into competent, experienced claims processors and customer service professionals using various delivery methods including traditional and virtualConducted refresher training for the continuous development of customer service representatives & claims benefits specialists, traditionally and virtuallyIdentified potential areas of improvement and possible solutions to improve productivity and qualityEvaluated, coached and mentored new and existing field trainersDeveloped and designed training materials using various Adult Learning Theory methodologies

Reviewed and paid complex medical claims, including high dollar and sensitive claims Mentored new trainees