Sonya Pace Email & Phone Number

Garner, Nc, Us

North Carolina, United States

Customer Success Manager at RevenueWell, a company using the latest marketing technology to help dentists build better, more connected relationships with their patients and communities as well as attain practice growth.In the role, I ensure the success and satisfaction of our customers and play a crucial role in building strong relationships, understanding their goals and objectives, and helping them achieve success through the effective utilization of our product offerings.Focus on retention and growth, governance, account health monitoring and management, development and execution of success initiatives and achievement of key performance indicators (KPIs), escalation resolution, effective communication and stakeholder engagement.

North Carolina, United States

Effective customer success manager and primary liaison for enterprise clients, ensuring their success through dedicated client management and support. Ensure client satisfaction and improve client experience, adoption, engagement, and outcomes. Key focus areas being retention and growth, client governance, account health monitoring and management, development and execution of success initiatives and achievement of key performance indicators (KPIs), escalation resolution, effective communication with executive and stakeholder engagement strategies, outcome monitoring and tracking, and solution adoption and optimization

Hospice liaison working with patients and families in need of hospice services. Expanded hospice services in scope, volume, and geographic coverage. Ensured customer success through effective communication, marketing, issue resolution and education of services.

Expanded hospice services in scope, volume, and geographic coverage. Ensured customer success through effective communication, marketing, and education of services. Account development with active accounts while increasing the market to include new accounts.

Eastern North Carolina

Successfully marketed hormone replacement therapy and oral contraception to OB/GYNs, primary care physicians, and pharmacists. Additionally, promoted an anti-depressant and proton pump inhibitor to psychiatrists, gastroenterologists, primary care physicians, internists, and pharmacists.