Sonya Petrillo Email & Phone Number

London, United Kingdom

London, United Kingdom

I have reached a high degree of diplomacy together with the ability to step back especially in emotional situations when it comes to interpreting. I have strengthened the ability to stand on my own feet finding prompt solutions when required, and learnt to act in a professional manner even in unpredictable situations.

London, United Kingdom

As part of the 'Clients Support team' I was in charge of the content management for Ferrari, McLaren, MB, Jaguar and Land Rover owned websites. This included technical support and guidance to worldwide dealers for the content management of their websites, creation of pages and system training to optimize dealers’ personalized websites. By liaising with worldwide customers, including Japanese dealers, I was supporting account managers in their projects of developing longlasting realtions with existing and new clients. The role required: - Attention to detail and ability to remain calm and in control in any sort of situation. Excellent communication skills- Solution oriented and fast problem solving: if a platform goes down or a websites crashes rapidity and solution are required. - Advising clients on how to make the most of SEO and attract traffic to their site in order to increase sales. - Corporate reception cover during receptionist holidays/sick leave. The role included: meeting and greeting clients, issuing passes, answering phones, booking meeting rooms, booking taxis and couriers and ad-hoc requests

London, United Kingdom

As part of the sales department, I had to demostrate good persuasive skills in order to retain customers and increase business - Ability to work under pressure with confidence and efficiency, on own initiative and as part of a team - Excellent computer and soft skills

London

My main duties were scheduling doctor's diary, appointments and meetings, together with light administration duties and help with personal activities.

Rome Area, Italy

My role involved liaising with clients, other Japanese branches and local service providers and suppliers in order to process booking requests made by Japanese customers- Organizing tours with on-demand optional and personalised activities and/or language assistants - Updating in-house reservation system and invoicing when needed. - Arranged monthly manager’s appointments and meetings, arranging travel, hotel bookings and pick ups - Organizing everyday tourists walking tours (groups and private ) - Dealing with customers’ complaints and finding adequate solutions. Achievements: I have developed excellent organizational and time management skills through prioritizing workload. Deadlines were often tight so I had to master quick problem solving skills along with multitasking. While managing to keep calm but focused in a very busy pressurised environment, I have enhanced my customer care and skills. My Japanese has dramatically improved as most of my colleagues, service providers and customers were Japanese native speakers.

Master'S Degree, Language Interpretation And Translation

Italian and English Institutional Translations, Consecutive and Liaison Interpreting, Editing Skills including proofreading.

Japanese Language Diploma, Japanese Language

Minsitry Of Foreign Affairs

I worked as an event coordinator, arranging logistic services, organizing international diplomats meetings and coordinating business.

Bachelor'S Degree, English And Japanese Languages And Literatures, 110/110 Cum Laude