Sonya Radice Email & Phone Number

Wellington, New Zealand

Wellington Region, New Zealand

Wellington Region, New Zealand

- Oversees Tier 1 and Tier 2 Government accounts- Ensuring services are delivered according to agreed Service Level Agreements (SLA) and other contracts. - Issue resolution: Main point of contact for escalation- Managing resource allocation (employees, equipment and products) for the contracted service/s - Maintaining strong relationships with key stakeholders (internal and external)- Contribute to the contract renewal process- Monthly reporting - Monthly financial tasks

Wellington & Wairarapa, New Zealand

- Responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contracts. - Main point of contact for escalation and engage necessary parties to resolve issues and update key stakeholders in a timely manner.- Managing resource allocation (employees, equipment and products) for the contracted service/s - Monthly financial tasks- Maintaining strong relationships with key stakeholders (internal and external)- Contribute to the contract renewal process- Contributing to improvements of service delivery processes

Wellington & Wairarapa, New Zealand

I led our coordination team based in our Wellington office. In addition to my duties as a coordinator, I managed the daily operations for the account including variations to contract, collating and presenting data at meetings and holding presentations with key stakeholders. I was overseeing the recruitment and training for new employees to the team.My involvement in the account drove some key achievements in the role, including: - Building strong relationships with key stakeholders involved with the account- Developing and implementing new processes for smoother service delivery - Being promoted to Supervisor of the Wellington team- The Government account successfully re-signing the contract for another 3 years

Wellington & Wairarapa, New Zealand

I was the main point of contact for the staff being posted on assignments, as well as key stakeholders of a Government account. As my knowledge and leadership skills developed, I transitioned into a Supervisor role for the Wellington team.Main responsibilities:- Coordinating relocations as well as completing invoicing and month end processes- Overseeing official shipments for projects and adhering to set timelines- Diary management for scheduling surveys, pack/uplifts and deliveries - Ensuring data in SMARTS/AMOS system is correct and up to date, logging issues, tracking expenditure for the account- Organising, attending and contributing to quarterly review meetings - Holding information sessions/ presentations for key stakeholders- Health and Safety Representative (Office)

Wellington & Wairarapa, New Zealand

I worked at the reception and back office of the hotel part-time while studying at university. This role required a high level of service to guests, confidentiality and actioning tasks in a timely manner. This position relied on clear communication skills, team work and high-quality customer service. I learnt a great deal about the tourism industry and the importance of excellent customer service and time management.Responsibilities included:- First point of contact for internal and external calls- Actioning guest requests - Room Service orders, assisting with general queries and actioning guests’ requests- Data entry - Preparing tailored information packs for large groups