Sonya Ratliff Email and Phone Number

Provide the highest quality of service to the guest at all times, including internal and external guests. Greet and register guests and provide room assignments accommodating special requests when requested. take reservations, cancellation procedures, Handle guest check-ins and checkouts efficiently and in a friendly and professional manner, Ensure that all cash, check and miscellaneous departments are in balance, Post room charges, food & beverage, and be able to compute & explain guest bills. Excellent phone etiquette and customer service

Warehouse/Package Handler Loading/Scanning

Providing onsite support to clients, for Dell and Gateway customers handling all warranty repairs, on Desktops and Laptops, troubleshooting and Repairing of various PC Hardware such as Motherboards, Memory, CPU's and Power Supplies, NIC cards, and Peripheral Equipment, software or hardware related problems for Lans/Wans.

Providing Desktop Support and Phone Support, in a Windows 2000 Server Environment, with clients running Win9x, which consists of Hardware and Software, Installation, Configuration and Repair. Deployment of New P.C.'s and Notebook Laptops. Troubleshooting and Repairing of various PC Hardware and Peripheral Equipment. Analytical skills Used to Find Solutions to Complex Technical and Hardware Related System Problems Concerning, Networking, Printers and Scanners

Providing Desktop Support while also handling Management responsibilities and support to 100 onsite employees and Field employees. Setup and troubleshoot workstations, running Windows 95, 98 and a combination of Novell, and NT servers. Setup and troubleshoot job site networks (peer to peer and Lan) .Setup and maintain, email accounts and Internet connection at district office and large job.sites. Setup NT accounts and passwords on Novell and NT and maintaining client to LAN and LAN to LAN connections, Upgrading, troubleshooting and installing PC and Laptop hardware components such as hard drives, network cards, memory, etc., troubleshoot printer problems. Installing proprietary and commercial software, on workstations and networks. Created a database to managed district hardware and software inventory. Managed company website using Frontpage 98, Study, recommend and plan purchases for district and iob site budge

Provide administrative and technical support to Community, manufacturing firms and support other members of the management team. Maintain Company calendar plan and schedule meetings, teleconferences and travel. Negotiated favourable terms and pricing agreement to vendors, caterers and other providers for service at special events, performed human resources duties. Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measure. Enhanced communication between manufacturing department and executive team, fostering a sense of teamwork and collaboration, handled vendor accounts, input purchase orders controlled inventory.

Providing a higher Level of Technical Support and Customer Service to Microsoft Customers, Concentrations include: Installation, Usage, Networking and Publishing issues with Frontpage version, 1.1, 97, 98 and, Frontpage for Macintosh, Installation/Setup of Mndows 95 and NT, Installation and Configuration of TCP/IP, Problem Solving Techniques That AreJsed to Identify Issues with Frontpage and IIS 3.0, Troubleshooting Companies Intranet, >roxy/FirewalI issues with Frontpage and Analyze, Solve Customers Needs, Quickly and Efficiently, lntegrating Microsoft Office Documents into FrontPage. Other Areas of Involvement: Web Development, Web Server Issues, Interactive Web Response, Technical content/Reviewing and Delivering Technical Training for Internal Engineers on Frontpage 97 & 98, Technical Coaching, Designated Tracker for Customer Issues.