Launched and scaled two online graduate clinical practicum programs, achieving high client and customer satisfaction and retentionMaintained documentation for the entire partner lifecycle in the CRM and conducted regular, proactive audits to ensure accurate reporting to drive strategic decision-making and recommendations for improvementsLed a team of six, driving KPI achievement and maintaining a 100% employee retention rateAchieved NPS scores 20 points above the department average through effective team coachingFostered enduring client relationships and collaborated on Enterprise Partnerships for mutual benefit

Directed clinical internship placements for Masters-level Social Work students, delivering 100% on-time placement every trimester while leading the team to 34% quarterly site renewal rate compared to the department average of 20%Developed and mentored a high-performing team while promoting a culture of shared responsibility and collaboration through daily standups, weekly one on ones, and bi-annual performance reviewsManaged student placements across three university programs, handling approximately 100 students concurrently

Managed internship placements, developed partnerships, and maintained site relationships for Masters-level Social Work studentsOrganized and audited the CRM to create relevant reports to direct weekly, monthly, and quarterly communications with students, addressing concerns and supporting their customer experienceCoordinated weekly meetings and a yearly in-person Clinical Placement Retreat with internal and external stakeholders to align student, company, and university interest