Who is Sonya S.? Overview
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Quick answer
Sonya S. is listed as Head of Operations at Noble, based in Boulder, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Sonya S..
Sonya S. previously worked as Operations Manager at Noble and Manager, Customer Success (Placement Services) at 2U. Sonya S. holds Bachelor’S Degree, Secondary Education And Teaching, 7-12 from Ohio University.
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Email format at Noble
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Noble
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Profile bio
About Sonya S.
With a career that's taken me from conservation efforts to higher ed, I've always been driven by a passion for innovation and making an impact. Now, I've landed in the exciting world of crypto, where I'm blending my diverse experiences to navigate this fast-evolving space. Always curious and open to new challenges, I love exploring uncharted territories and bringing fresh perspectives to the table.
Current workplace
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12 roles
Sonya S. work experience
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Operations Manager
Manager, Customer Success (Placement Services)
Launched and scaled two online graduate clinical practicum programs, achieving high client and customer satisfaction and retentionMaintained documentation for the entire partner lifecycle in the CRM and conducted regular, proactive audits to ensure accurate reporting to drive strategic decision-making and recommendations for improvementsLed a team of six, driving KPI achievement and maintaining a 100% employee retention rateAchieved NPS scores 20 points above the department average through effective team coachingFostered enduring client relationships and collaborated on Enterprise Partnerships for mutual benefit
Sep 2021 - Oct 2023
Senior Customer Success Specialist
Directed clinical internship placements for Masters-level Social Work students, delivering 100% on-time placement every trimester while leading the team to 34% quarterly site renewal rate compared to the department average of 20%Developed and mentored a high-performing team while promoting a culture of shared responsibility and collaboration through daily standups, weekly one on ones, and bi-annual performance reviewsManaged student placements across three university programs, handling approximately 100 students concurrently
Oct 2020 - Sep 2021
Customer Success Specialist Ii
Managed internship placements, developed partnerships, and maintained site relationships for Masters-level Social Work studentsOrganized and audited the CRM to create relevant reports to direct weekly, monthly, and quarterly communications with students, addressing concerns and supporting their customer experienceCoordinated weekly meetings and a yearly in-person Clinical Placement Retreat with internal and external stakeholders to align student, company, and university interest
Oct 2019 - Sep 2020
Customer Success Specialist
Jul 2018 - Oct 2019
Admissions Counselor
Aug 2017 - Jul 2018
Sales Floor Team Member
Dec 2016 - Aug 2017
Development Associate
Mar 2017 - Jun 2017
Community Crew Leader
May 2016 - Mar 2017
Professional Internship
Jan 2016 - Dec 2016
Camp Counselor
Jul 2008 - Aug 2013
2 education records
Sonya S. education
Bachelor’S Degree, Secondary Education And Teaching, 7-12
Minor In Russian Language
FAQ
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What company does Sonya S. work for?
Sonya S. works for Noble.
What is Sonya S.'s role at Noble?
Sonya S. is listed as Head of Operations at Noble.
Where is Sonya S. based?
Sonya S. is based in Boulder, Colorado, United States while working with Noble.
What companies has Sonya S. worked for?
Sonya S. has worked for Noble, 2U, Rei, The Friendship Circle, and Student Conservation Association.
How can I contact Sonya S.?
You can use AeroLeads to view verified contact signals for Sonya S. at Noble, including work email, phone, and LinkedIn data when available.
What schools did Sonya S. attend?
Sonya S. holds Bachelor’S Degree, Secondary Education And Teaching, 7-12 from Ohio University.
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