Sonya Sharp Email & Phone Number

Memphis , Tn

Assisted customers with any and all customer needs including, product knowledge, oder placement, quotes transportation, emergency orders and claims. Backup for other primary accounts and assisted other department with transportation needs.

8125 Tournament Drive Memphis, Tn

- Manage multiple accounts and agents with intense focus on client specifics. Supervising agents on making sure thorough information is given to clients with new policies. Performed specific task in accordance to the Regional Vice President’s standard.

4505 Old Lamar Ave. Memphis, Tn

Managed multiple accounts through all phases of customer care. Planned and reviewed the customer's inventory to ensure inventory levels did not exceed or fall below the necessary amounts. Performed specific task requested from internal staff for accurate problem resolution and purchasing of products for customers.

1855 Shelby Oaks Dr. Memphis, Tn

Manage and review operations for multiple sites. Assume responsibility for a continuous level of inventory for distribution centers. Perform wide range of duties to facilitate timely and accurate problem resolution for all phases of customer care. Analyzed data transmitted from customers networking system to Pfizer’s system. Data primarily used to calculate risks of stock outs and excessive ordering from individual sites and to prevent overstocking.

4500 Poplar Ave

Managed assigned accounts and provided process expertise for tactical decisions regarding those accounts on a daily basis. Balanced customer needs with division objectives of maximizing sales goals. Developed and maintained customer relationships through superior service and communication. Maintained accurate pricing tables to ensure timely and accurate processing of orders with and without contracts. Investigate and make corrective actions on order issues such as short payments, pricing disputes or orders not invoiced correctly. Processed credits or generate new invoices as appropriate.