• Develop contracts and contract exhibits• Conduct on-site visits• Prepare and review contract change orders, supplemental agreements, administrative actions• Maintain file of contract document• Advise and coordinate with contractors on reporting requirements, reimbursement procedures and other issues to ensure compliance with contract terms• Develop and implement contract tracking methods

• Oversee creating all legal ads including but not limited to civil summons, divorce summons, adoption cases, petitions to administer estates, and fictitious business names• Ensure all necessary documentation is received before publication• Proof all ads ensuring no errors avoiding any loss of revenue• Provide excellent customer service by maintaining healthy relationships with agencies and customers by tailoring services for each• Run daily and weekly billing reports• Pull invoices daily and mail/e-mail to customers• Contact all delinquent customers for payment• Process all credit card, cash and check payments

• Monitor and evaluate all program operations• Oversee, assess and appoint residential staff• Oversee onboarding of new residential staff• Create and implement professional development for all residential staff• Plan and oversee Residential Life staff meetings• Identify departmental inefficiencies or process gaps• Develop/streamline policies and procedures• Manage residential student welfare including discipline• Plan and coordinate all weekly trips, Spring Break trips, and special events• Maintain fiscal responsibility for the residential budget allotted to Program Activities, Travel, Personnel, Cleaning Service, Dining Service, and Equipment• Oversee residential parent communication and satisfaction• Manage contracts, payments, and collections• Oversee Residential PO’s, student billing, and other financial matters• Addressing and following up on all payroll needs with the HR representative• Maintain the master schedule of all full time Dorm Parents and part time Substitute Dorm Parent• Manage all Residential staff

• Manage daily operations of Half-Way House• Provide Individual Therapy for clients• Facilitate psycho-educational, coping skills, communication skills, life skills, job skills training, and process groups• Evaluate effectiveness of the Half-Way House program policies identifying areas of needed improvement, and developing plans for improvement• Responsible for conducting intake/assessment process to identify appropriate level of care; assess insurance coverage and ensure all hospital, state and federal consent forms are explained and signed by incoming residents• Responsible for administering all drug tests for incoming and residing clients• Participate in weekly staffing with recovery team assisting/proposing development of client behavioral treatment plans• Team leader for residential service workers• Liaison for community referral resources