Direct new product projects between corporate departments and vendors. Analyze organizational needs and facilitate streamlining processes. Explore new products, from initial research to performing cost benefits analysis, make strategic recommendations. Perform contract negotiations. Communicate programming changes to departments impacted by enhancements. Administer financial management systems, evaluating and integrating new applications. Lead programming department. Highlighted Contributions:• Researched, designed, implemented, and built an all-encompassing employee intranet.• Rolled out an all-new robust mobile customer application including card controls and remote deposit capture.• Designed and implemented a lease module.

Oversaw operations, analyzed performance, and provided strategic direction to multiple locations. Helped to organize, staff, and open new credit union branches. Directed branch sales goals and initiatives. Provided resolution for escalated member conflicts. Managed the reputation, visibility and recognition of DATCU Credit Union in the community. Cultivated business partner relationships mining and leveraging sales opportunities. Overhauled branch policy and procedure manual. Conducted internal audits to ensure regulatory compliance and operational efficiency/accuracy.

Served as main liaison between the branch and senior credit union management. Led branch operations, including the preparation of operations and productivity reports, conducting sales and service meetings, and ensuring exceptional customer service through internal/external audits, management reviews, and customer surveys. Led staff in training and development to ensure optimum product and customer service needs. Highlighted Contributions:• Four-time “Branch of the Quarter” winner.• Branch Manager of the Year, 2011 and 2008.