Sonya Brackins Email & Phone Number

Sevierville, Tn, Us

Sevierville Tn

· Project Manager over the Life Department and Claims · Created and managed to detailed project plan with well-defined tasks, milestones and specifications which served to communicate project progress to management · Average of 5 unscheduled clients a week age of 5 walk-in policyholders to address and resolve complaints· Processed all claims: Life, Property & Casualty · Reviewed documents, correspondence, and reports.· Provided documentation of the damages, costs and facts· Tracked the progress of all outstanding insurance claims· Contacted insureds and other involved persons to obtain missing information· Handled incoming calls from insured, claimants, attorneys, or agents regarding first notice of claims or any other claim related questions · Implemented improvements in manual and electronic billing procedures· Claim processing and issue resolution for high profile clients and conducted annual reviews resulting 98% customer retainment· Sales quota achieved year over year

Sevierville, Tennessee

· Qualified for MDRT in 2015· President’s award 2009, 2010, 2011, 2012, 2013, 2014 & 2015· Management contributor for sales update and training cadence· Calculated quotes and educated potential clients on insurance options.· Quality Assurance of for implementation of management software system· KPI Analytics of sales and customer retention trends to increase customer loyalty· Responsible for customer success program

Oversaw a branch team consisting of 3 customer service representatives and 5 personalbankers.Recommended loan approvals and denials based on customer loan application reviews.Developed and maintained relationships with local real estate agents.Complied with regulatory requirements including Bank Secrecy Act, Anti MoneyLaundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.Maintained confidentiality of bank records and client information.Maintained friendly and professional customer interactions.

Johnson City, Tennessee

Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. Attracted customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor. Prepared reports by collecting, analyzing, and summarizing information. Maintained quality service by establishing and enforcing organization standards. Maintained a professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributed to team effort by accomplishing related results as needed. Competitive Analysis, Management Proficiency, Creative Services, Supply Management, Customer Service, Presentation Skills, Analyzing Information, Basic Safety, Promotions, Understanding the Customer, Verbal Communication

Property/Casualty License, Property/Casualty Insurance

Tennessee State Insurance License In Life And Health, Life And Health Insurance

Business Administration And Management, General