Sonya Cecil work email
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Sonya Cecil personal email
Accomplished and Committed Operations & Strategy Executive with more than 25 years of leadership experience in the Healthcare industry. My success is driven by my ability to build strategies that improve productivity while meeting operating and fiscal targets, leveraging a unique mix of strategic and analytical expertise, and consistently exceeding performance and client service goals by aligning the effort of strong teams with organizational objectives.
Abs/Ascension
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Vice President Of Claims AdministrationAbs/Ascension Mar 2021 - Present
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Senior Vice President Of OperationsContinental Benefits Jun 2018 - Mar 2021
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Strategic Business Operations ExecutiveDst Health Solutions May 2013 - May 2018Windsor, Connecticut, Us★ Directed consulting engagements with clients to increase efficiency, productivity, and operational effectiveness.★ Identified opportunities within healthcare organizations to enhance profits, stability, regulatory compliance, risk mitigation, and transition management.★ Oversaw project staffing, vendor relationships, contracts, and project scope definition.★ Managed a key client account representing $100M in annual revenue; within 15 months, lowered a claims inventory backlog from over 700K claims to 50K; additionally, reconciled over 10,000 deposits that needed to be verified in the system. -
Subject Matter Authority And Director Of Topaz Shared ServicesBlue Cross Nc 2012 - 2013Durham, Nc, Us★ Led the launch of Topaz Shared Services, a company formed by Blue Cross and Blue Shield of North Carolina and Blue Cross and Blue Shield of Kansas City.★ Integrated the claims management and call center platforms of both organizations; defined over 2000 requirements that served as the basis for baseline systems configuration and design.★ Negotiated with vendors to secure agreements for services that generated substantial savings and improved efficiency for BCBS customers.★ Assessed change requests against project scope, deliverables, milestones, timelines, and testing requirements. -
Director Of Enrollment And BillingBlue Cross Nc 2011 - 2012Durham, Nc, Us★ Directed a team engaged in enrollment, billing, reconciliation, and underwriting for commercial and national lines of business; tracked performance against quality standards.★ Developed and administered budgets, with a focus on lowering administrative expenses.★ Worked across department lines to satisfy SLA requirements and avoid penalties.★ Improved contact center options to include online Live Chat functionality, garnering gains in client service and satisfaction.
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Director Of Claim Administration Agency ManagementBlue Cross Nc 2008 - 2011Durham, Nc, Us★ Maintained authority over direct reports overseeing over 500 staff members across claims, training, testing, business analysts, financial recovery and support teams, while administering a $30M budget.★ Met or surpassed goals for quality, accuracy, performance management and efficiency of claim operations.★ Developed a dashboard that provided insight into inventory and backlogs, highlighting opportunities for improvement.★ Successfully lowered SLA violations and reduced days of work on hand from 7.5 days to 2 days of backlog.★ Adopted automation and process improvements that lowered labor expenses by 144 employees over two years without compromising the effectiveness of operations, yielding $5M in administrative savings.
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Director Of Senior Segment OperationsBlue Cross Nc 2005 - 2008Durham, Nc, Us★ Managed 250 employees dedicated to Customer Service, Claims, Medical Review, Quality Assurance, Training, Scanning/Imaging and Data Entry for lines of business meeting the needs of seniors.★ Set performance targets to maintain compliance with requirements by CMS and the Department of Insurance.★ Worked with CMS on a $4M reconciliation project related to Part D billing.
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DirectorBlue Cross Nc 2001 - 2005Durham, Nc, Us
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DirectorPartners National Health Plans Of Nc 1990 - 2001
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Claims ExaminerDun And Bradstreet Plan Services 1985 - 1990
Sonya Cecil Skills
Sonya Cecil Education Details
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Pfeiffer UniversityBusiness Administration And Healthcare -
High Point UniversityBusiness/Managerial Economics
Frequently Asked Questions about Sonya Cecil
What company does Sonya Cecil work for?
Sonya Cecil works for Abs/ascension
What is Sonya Cecil's role at the current company?
Sonya Cecil's current role is Vice President of Claims Administration at ABS/Ascension.
What is Sonya Cecil's email address?
Sonya Cecil's email address is sc****@****its.com
What schools did Sonya Cecil attend?
Sonya Cecil attended Pfeiffer University, High Point University.
What skills is Sonya Cecil known for?
Sonya Cecil has skills like Health Insurance, Insurance, Business Analysis, Managed Care, Process Improvement, Hipaa, Leadership, Claim, Management, Program Management, Medicare, Project Management.
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