Sonya Eastham Email & Phone Number

Preston, England, United Kingdom

Daresbury, England, United Kingdom

• Implementing a control and risk framework across the Operational area of Greensill. Record and document issues raised within the operational teams completing root cause analysis and developing solutions to enhance.
• ️Implement risk registers for Operations and a control testing framework.
• ️Responsible for assessing risk and looking for continuous improvement by enhanced controls, process improvements or improved IT… Show more Implementing a control and risk framework across the Operational area of.
• ️Responsible for assessing risk and looking for continuous improvement by enhanced controls, process improvements or improved IT solutions.
• ️Logging and escalating operational control issues, completing risk assessment, root cause analysis and managing issues to resolution with risk mitigation implemented.
• ️Engaging across Operations and the wider business to assess risk and impacts across processes. Show less

Daresbury, Cheshire, United Kingdom

Preston, United Kingdom

Responsible for devising, implemented and running the assurance testing programme for the Operations function of this FCA regulated business providing pensions advice to over 30,000 customers. Challenging the business to improve it's right first time standards to meet all process and regulatory requirements

United Kingdom

Responsible for the assurance testing programme across 90 UK based support teams, employing 900 staff who provide middle office support to Commercial Banking clients, internal Relationship Managers and managing regulatory risks on behalf of the Commercial Bank. Coached a team of specialists who were responsible for ensuring a standard level of consistancy.

Chester & North Wales

Led team members serving as first point of contact for the organisation's Commercial customers and Relationship Managers, ensuring continuous delivery of top quality services in the areas of lending operations and risk management.

Chester, United Kingdom

Delivered expert support to Relationship Managers charged with portfolios of SME customers. Services internals, external and prospective clients witha sstrong focus on achieving teh highest standards of service quality and satisfaction.

Prestatyn

Spearheaded a team of front-facing customer service officers working within the High Street Branch, assisting personal and business customers with all elements of day to day bankng transactions.

North Wales

Provided support to branch based business managers in looking after a portfolio of 300 small, non-complex businesses. Managed business diary, provided customers with up-to-date information and addresses requests for new business accounts.

Chester & North Wales

Various other roles including Head Cashier and Customer Services Assistant.