Vice President, Itsm Manager
As a manger of process improvement, I identify and solution operational gaps within the Information Technology organization while managing stakeholder and executive sponsor expectations.
Dec 2021 - Aug 2023
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Sonya Fleischmann Email & Phone Number
IT Change Manager| Information Technology | SaaS | Customer Success | Banking | Process Analysis | Training & Onboarding | ITIL | ITSM
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Role
IT Change Manager| Information Technology | SaaS | Customer Success | Banking | Process Analysis | Training & Onboarding | ITIL | ITSM
Location
Fair Lawn, New Jersey, United States
Who is Sonya Fleischmann? Overview
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Sonya Fleischmann is listed as IT Change Manager| Information Technology | SaaS | Customer Success | Banking | Process Analysis | Training & Onboarding | ITIL | ITSM based in Fair Lawn, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Sonya Fleischmann.
Sonya Fleischmann previously worked as Vice President, ITSM Manager at Mizuho and Business Implementation Manager at Refinitiv. Sonya Fleischmann holds Bachelor Of Applied Science (B.A.Sc.), Computer Engineering Technology/Technician from New Jersey Institute Of Technology.
Profile bio
About Sonya Fleischmann
A committed manager with more than 15 years of professional experience in customer success and senior leadership relationship management, program management, process improvements and system automations that drive internal efficiencies and bolster financial operations.ITIL | ITSMEmail: sonyacorettamiller@gmail.comAstute SaaS subject matter expert with a proven record of collaborating with cross-functional stakeholders to devise and implement processes informed by leading methodologies, including Lean Six Sigma (L6S) and Agile. Effective trainer adept at instilling employees with the knowledge needed to take full advantage of new systems, enabling the success of large-scale ITSM initiatives.CORE COMPETENCIES:- Customer Experience- SaaS- ITIL Best Practice- Lean Six Sigma- Process Improvement- Service Now Implementation- Training & Onboarding- Requirements Analysis- Agile & Waterfall software methodologies- Process Automation- Vendor Management- Stakeholder ManagementACCOMPLISHMENTS• Supported over 1k Mizuho customers in utilizing Enterprise Change, Incident management process and toolset, known as ServiceNow.• Successfully managed implementation of ITSM processes for Mizuho enterprise IT organization; including ServiceNow application rebuild and supporting infrastructure updates.• Consistently deployed process optimization and automation methodologies, leveraging Agile, Waterfall, and Six Sigma, to design, implement, and support major change management undertakings that streamlined processes and automated critical workflows for financial institutions.
6 roles
Sonya Fleischmann work experience
A career timeline built from the work history available for this profile.
Business Implementation Manager
As a business manager for IT, I cultivated a relationship with the CIO to ensure optimization of business operations and efficient process utilization.
Jun 2019 - Dec 2019
Business Process Consultant Ii
Matrix Consulting (Wells Fargo)
While at Wells Fargo, I executed major process improvement initiatives on behalf of the institution’s Capital Finance Factoring Department, utilizing Agile methods and project management proficiencies to realize major organizational overhauls and streamline finance operations.
May 2018 - May 2019
Program Management Office Consultant
While at Bank of America, I implemented process improvements for IT PMO to better track and report business initiatives. Leveraged Lean Six Sigma (L6S), information technology infrastructure library (ITIL), and other process improvement strategies to enact engagement processes for more than 100 technology groups dispersed across the organization.
Sep 2006 - Nov 2016
Change Process Improvement Consultant, Vp
As a VP of change management for IT, I cultivated relationships with Technology and Business promoting ITIL best practices. Improved enterprise change standards utilizing Six Sigma and ITIL best practices.
Sep 2006 - Sep 2016
Information Technology (It) Assessment Management Consultant
While at Accenture, I assessed processes and workflows related to the company’s global information technology (IT) asset management efforts, innovating new processes and facilitating change management efforts. Interfaced with clients and other external stakeholders to diagnose issues and develop comprehensive change management strategies that achieved client goals.
Mar 2006 - Sep 2006
3 education records
Sonya Fleischmann education
Bachelor Of Applied Science (B.A.Sc.), Computer Engineering Technology/Technician
New Jersey Institute Of Technology
Associate Of Science (A.S.), Telecommunications Management
Devry University
Master'S Certificate, Project Management
Villanova University
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What is Sonya Fleischmann's role at their current company?
Sonya Fleischmann is listed as IT Change Manager| Information Technology | SaaS | Customer Success | Banking | Process Analysis | Training & Onboarding | ITIL | ITSM.
Where is Sonya Fleischmann based?
Sonya Fleischmann is based in Fair Lawn, New Jersey, United States.
What companies has Sonya Fleischmann worked for?
Sonya Fleischmann has worked for Mizuho, Refinitiv, Matrix Consulting (Wells Fargo), Bank Of America, and Accenture.
How can I contact Sonya Fleischmann?
You can use AeroLeads to view verified contact signals for Sonya Fleischmann, including work email, phone, and LinkedIn data when available.
What schools did Sonya Fleischmann attend?
Sonya Fleischmann holds Bachelor Of Applied Science (B.A.Sc.), Computer Engineering Technology/Technician from New Jersey Institute Of Technology.
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