Sonya T. Email & Phone Number

Rosemont, Il

Elgin, Il

Analyze special pricing requests received by various internal and external customersSeek guidance and approvals for low margin and/or high value opportunitiesRequest special transfer prices from factory to improve margin in highly competitive situationsRenew special pricing quotations that secures profitabilityProvide pricing support for new product launches Maintain price analysis tools

Schaumburg, Il

Performed quarterly analysis to review customer product mixDeveloped and maintained the price list for national and healthcare accounts Negotiated costs and terms with suppliers for contractual contractsActed as the pricing lead for customer audits for SodexoResponded to customer requests for pricing information

Glenview, Il

Assist buyers on which supplier to purchase product from in order to maximize salesProject Manager for new account set upUpdate pricing requests in Access and other databasesProvide VP and Director with monthly trend analysis for price increases and resource orders placed within the fastener product lineTeach sales team and buyers how to use the pricing system

Mt. Prospect

Created a training module for internal and external new hiresAnalyzed sales, costs, and price information needed for evaluation of market dataKeep abreast of competitive products, pricing and marketing strategies.Took an active role in implementing NTN’s strategy, working with sales, engineering, and IT of new initiativesProvided price increases for the truck and government marketResponded to email requests both internally and externally for requests for quotes

Mt. Prospect

Handled phone calls and emails with a focus on first call resolutionMonitored orders, deliveries, returns, and credits from start to finishMaintained customer accounts and forecasts parts for ordersSets up Item Master Requests when neededProvides technical assistance and resolves customer disputesTrained new entry Customer Service CoordinatorsAssisted in setting up existing accounts to be set up for EDIWorked with pricing department, shipping, and inventory planners regarding ordersVoiced new ideas and issues in the Customer Service Supervisor’s meetingsWorked with the credit department on high risk orders before they can be releasedEnsured payment disputes are done in 1 day or less

Investigated and evaluated claim disputes Managed 26 accounts across all business segments Worked with financial department before high risk orders were releasedHelped ensure compliance with internal control policies and proceduresWorked with buyers, sales department, pricing department, accounts payable, shipping, and inventory personnel regarding ordersProvided world writer reports to ensure orders were accurateMaintained and updated the customer profile databaseAssisted the warehouse with orders that needed to be routed

Built strong relationships with distributor accounts and informed them about products and servicesProvided formal quotes to distributorsHandled phone calls and emails with a focus on first call resolutionSolved logistics problems and pricing issuesManaged new product requests from start to finishApproved and reported monthly office expendituresMade follow-up calls on significant inquiriesMonitored orders, deliveries, returns, and creditsManaged over 50 regional accounts, provided technical assistance, and resolved client disputesImplemented promotion programs

Mba, Marketing

Activities and Societies: American Marketing Association

Ba, Business Administration, Marketing