Sonya Homewood Email and Phone Number
Sonya Homewood work email
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Sonya Homewood personal email
I spent 34 years in various senior leadership roles within financial services, most recently as a Chief Operating Officer at Royal Sun Alliance. I have significant experience with operations, organisational design, change and transformation and of course working at board level which I still do part time as a board advisor. I left the corporate world to focus on what really drives a business to be successful - the leaders and leadership team capability within an organisation and I now hold a Diploma in Executive Coaching to compliment my vast experience, which enables me to help Executive Leaders and their teams to find solutions to their challenges and problems, be a sounding board and critical friend, support career and personal development. I can also help with Organisational design/structure , Culture change, complete functional healthchecks and create leadership development programmes. I am also a licensed Insights Discovery Partner and an Advanced Lego Serious Play Facilitator.I'm passionate about Inclusion and Diversity, and have a special interest in Women's leadership development to Executive roles as well as future leader development and supporting junior leaders to become great leaders of the future!Give me a shout if you want to find out more www.pebblepd.com Call 07720060341Email sonya@pebblepd.comor message me via LinkedIn
Pebble People Development
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Executive Coach * Insights Discovery * Leadership Development * Lego Serious PlayPebble People Development Feb 2021 - PresentManchester Area, United KingdomHelping individuals and teams unlock their potential. Executive Coach, Advanced lego Serious Play facilitator and Insights Discovery Partner/Practitionerto find out more send me a message here on LinkedIn , check out www.pebblepd.com or contact me on 07720060341
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Chief Operating Officer Commercial LinesRsa Oct 2019 - Feb 2021Manchester, United KingdomFor UK Commercial Lines (including Global) Function as Chief Operating Officer • Led multisite UK Underwriting Operations London Market , Delegated business, e-trade, mid market regions• Managed Outsourcing and offshore relationships• Supported the Motability partnership. • Led Change and transformation• Organisational design• Back office Optimisation• Process efficiency• Operational efficiency• Regulatory compliance responsibilities• Risk and control frameworks• Conduct risk and risk incidents• Data strategy, Mi and reporting -
Chief Operating Officer (Commercial Risk Solutions)Rsa Jun 2017 - Oct 2019Manchester, United KingdomFor UK Commercial Risk Solutions as Chief Operating Officer • Led multisite UK Underwriting Operations , Delegated business, e-trade, Mid Market Regions• Managed Outsourcing and Offshore relationships• Supported the Motability partnership. • Led Change and transformation• Organisational design• Back office Optimisation• Process efficiency• Operational efficiency• Regulatory compliance responsibilities• Risk and control frameworks• Conduct risk and risk incidents• Data, Mi and reporting function
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Operations Director Regions & SmeRsa Jan 2017 - Jun 2017Manchester, United Kingdom
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Head Of Customer OperationsComparethemarket.Com Jan 2015 - Dec 2016Peterborough, United KingdomAggregationInsuranceSocial Media ManagementCustomer ServiceRegulatory and ComplianceComplaints ManagementCustomer RetentionRewards FulfillmentContact CentreCreated a multi-channel Customer Contact Centre Operation reflecting the CtM digital customer experience strategyStreamlined customer communication through implementing a ‘holistic’ customer contact strategy and ‘First Contact Resolution’ culture Produced plan of conversion rate opportunities by product and journey through customer feedbackImplemented a Complaints Transformation Programme and full conduct risk framework - responsible for ongoing complaints managementBuilt strong relationships with partners and 3rd party service providers to ensure positive and compliant end to end customers experience.Driven strong root cause analysis and resolution culture to ensure best practice across the business.Responsible for all Customer Operations regulatory and compliance activities Maximised Social Media to handle customer communications into CtM and managed the Meerkat Social Media activity. Customer Rewards (Toys) - Relationship Management -
Head Of Newmarket OperationsHastings Direct Mar 2013 - Jun 2014NewmarketInsurance BrokerSalesRetentionCustomer ServiceInbound and OutboundBack OfficeSite ManagementDeveloped a programme of induction, cross training and on the job support to address the capability gap within the leadership team. The Operation is now achieving key KPIs with 30 fewer customer reps for the first time in 3 years.Created a first call resolution cultureBuilt strong relationships with Panel providers and Affinity partnersSignificantly reduced complaints through process improvment -
Head Of Call CentreSwinton Insurance Jan 2006 - Mar 2013Manchester/Halifax/Norwich/LeedsInternet sales support inbound and outboundAncillary SalesRetention activityWelcome activityDesigned and implemented a 'test lab' to test all new products/strategiesImplemented 'first call resolution' culture to improve customer satisfaction, reduce costs and maximise efficiency.Lead on Compliance transformation groupmember of 'product production group' designing new products and inserting them into the customer contact strategyimplemented nobel dialler in 2011Established a process and structure to ensure call centre and field force collaboration activity to ensure all opportunities maximised on welcome call and retention activity.
Sonya Homewood Skills
Frequently Asked Questions about Sonya Homewood
What company does Sonya Homewood work for?
Sonya Homewood works for Pebble People Development
What is Sonya Homewood's role at the current company?
Sonya Homewood's current role is Founder of Pebble People Development, Insights Discovery Partner, Advanced LEGO® Serious Play® Facilitator, Executive Coach and Co-Founder of BricX.
What is Sonya Homewood's email address?
Sonya Homewood's email address is so****@****ket.com
What skills is Sonya Homewood known for?
Sonya Homewood has skills like Insurance, General Insurance, Claim, Underwriting, Liability, Commercial Insurance, Call Centers, Claims Management, Leadership, Property, Property And Casualty Insurance, Process Improvement.
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