Sonya Joseph Email & Phone Number

Orlando, Fl, Us

Cocoa, Florida, United States

Orlando, Florida, United States

• Supervised Assistant Vice Presidents (college administrators) in the areas of Financial Aid, Veterans Affairs, Admission, Records, Graduation, College Transitions, Enrollment Services (call center), and Standardized Testing. In addition, supervised college-wide Directors in Student Communication and Student Information Systems.• Evaluated and improved the practices of the student enrollment experience, including timely effective and positive engagement with students and families throughout the entirety of their experiences with admissions, and the enrollment process.• Led shift to fully online recruitment, application, admissions, financial aid, and other enrollment processes during the COVID-19 pandemic.• Collaborated with a cross-functional team to develop a new integrated enrollment marketing and communication strategy — increasing the open rate of student communication via email to above industry standards (50 – 80% open rates).• Increased the application to registration process for all new students by 11%. • Served on team to evaluate, select, and implement Target X (Salesforce platform).• Knowledge of multiple student information systems Banner, Luminis, DegreeWorks, Target X

• Co-authored and implemented $1.8 million Title III grant resulting in 100% outcome achievement. • Directed Business Process Reviews for internal departments and external schools resulting in improved student experience and retention. Enhanced staff experience through better use of technology and streamlining business processes. • Responsible for $6million student activity budget.• Designed and implemented a comprehensive staff development program for Student Affairs team (400 staff members).• Designed student experience model for transformational partnership between Valencia College and the University of Central Florida Downtown Campus.• Created college-wide Veterans Coordinating Committee to review, establish, and implement best practices for serving veteran population including development of a veterans-only course leading to recognition as a Veteran-Friendly Institution.

• Led the research and development of a learning-centered student services model for the college.• Assisted in the implementation of Banner - technical, training, testing, evaluating, upgrading.• Positively impacted the team culture.• Built a strong, diverse professional team

Bachelor Of Science - Bs, Math Education/ Business Minor

Master'S Degree, Higher Education/Higher Education Administration

Doctor Of Education - Edd, Curriculum And Instruction