Sonya Mundt Email & Phone Number

Grand Rapids Metropolitan Area

Grand Rapids Metropolitan Area

Responsible for managing daily OnBase workflow, inventory levels, timely group set up of fully funded commercial and EGWP accounts, collaborating with co-workers on departmental tasks, maintaining multiple reports and logs, as well as processing procedure/policy updates.

Greater Grand Rapids, Michigan Area

Supervisor over Group Administration. Responsible for managing daily workflow, inventory levels, timely group set up, maintaining quality standards, collaborating with coworkers on daily tasks, communicating through daily and weekly huddles and building a cross-functional team. • Successfully manage workflow and inventory for over 500 commercial accounts each month.• Organize and host weekly and monthly sales calls to discuss current and future inventory.• Process timely group benefit set up using Facets and Onbase daily.• Building steadfast relationships with internal customers through daily interaction and proper communication.• Work closely with upper management to implement new policies and procedures. • Lead and supervise Group Administration staff in-office and at-home workers. • Acts as liaison with sales department on group set up and problem solving to resolve any issues.

Remote Employee

Managed a book of business for one of the largest healthcare documentation service companies in the world, including 30+ customer accounts and 70 direct reports. Oversaw and assigned contracted workflow while managing customers’ needs and resolving issues. Performed ongoing evaluations to ensure the strictest of quality standards. • Transitioned 60+ remote employees and 30+ customers during an acquisition with minimal turnover or loss of customer accounts, which maintained workflow and revenue.• Chosen to participate in beta test groups based on consistently meeting turnaround time and company goals which resulted in updated, more efficient version of software for employees to use. • Consistently met and/or exceeded the company’s standards and goals.• Selected to participate in updating the New Customer Implementation checklist, which became best practice for the company, improved transitions and limited issues with future acquisition implementations.• Increased contracted turnaround time compliance from 90% to 99% within 3 months of the acquisition by utilizing proper scheduling, employee engagement and understanding workflow needs.

Greater Grand Rapids, Michigan Area

Directed new customer set up, including creation of new client facilities, work types and templates, testing of workflow, and launching new accounts live. Improved customer satisfaction and loyalty by ensuring proper workflow, performing biannual onsite visits and resolving conflicts quickly.• Turned around a failing customer base by repairing and strengthening customer relationships, finding proper workflow solutions and developing a productive work environment.• Provided direct management to customer accounts and employees; trained staff and customers on company software.• Improved employee satisfaction, productivity, and exceeded customer service expectations through excellent communication, follow through and relationship skills.

Greater Grand Rapids, Michigan Area

Responsible for management roles, including Service Manager, Cash Office Manager, Remodel Manager, Housewares and Homegoods Manager during tenure. Managed teams of up to 120 employees, participating in recruiting, interviewing, hiring, training, and mentoring. • Consistently reached weekly sales and labor goals through controlling labor budgets, lean scheduling, reducing SG&A costs, and promoting same store sales.• Improved customer service by properly managing customer complaints through engaging in conflict resolution and using empathy skills.

Grand Haven, Mi

Team-managed a 550+ seating capacity establishment in a fast-paced seasonal vacation town. Independently supervised as many as three restaurants at one time, as well as organized banquets, receptions and private parties and maintained inventory. Promoted from Assistant Manager to General Manager after only one year due to proven leadership ability.

Masters, Management

Masters of Management. Focus on many areas of management and team building, group projects.

Bachelor Of Science (B.S.), Psychology

Studied Psychology and Anthropology. Interned at an alternative ED high school working with teen parents, teaching parenting skills.

High School, 10Th Thru 12Th

Activities and Societies: Track & Field