➤ Actively leading coordination efforts to retain, extend, and expand contracts of the company’s largest global customers.➤ Effectively spearheading efforts surrounding custom deliverables specific to large market processes.➤ Efficiently track and monitor client deliverables and timelines to achieve client retention and customer success.➤ Provide on-demand proofing, formatting, graphic tweaks, and presentations outside of creative and bid writing ownership.➤ Collaborate with key internal stakeholders and SMEs, working directly with the global team on content and messaging.➤ Independently managing projects and priorities, communicating progress, and delivering high-quality work.➤ Assist in the coordination of team engagement and consistently demonstrate personal and organizational integrity.

➤ Managed alignment, budget specifications, and global meeting/event planning including presentation development.➤ Developed CRM solutions within Salesforce with a focus on managing network agreements according to specific guidelines.➤ Liaised between legal, accounting, finance, supplier relations, and marketing departments to ensure smooth operations.➤ Developed various spreadsheets to track, analyze, and report performance metrics for management teams to review.➤ Streamlined administrative processes that improved efficiency and eliminated barriers to completing tasks.➤ Efficiently performed various administrative tasks including calendar management. ➤ Continuously delivered high-quality customer service via email, phone, or in-person to ensure a high level of service.➤ Planned and executed company events, monthly luncheons, functional meetings, and presentation development efforts.

➤ Managed all administrative aspects of the Executive Vice President’s calendar, travel, meetings, special projects, and events, as well as all personnel issues, budgets, information, and records management.➤ Tracked key client contractual measurements as well as established and maintained administrative and operational procedures that improved the workflow, accuracy, and effectiveness of the executive and the department.➤ Coordinated the 2013/2014 Annual Meetings for multiple departments while staying within the budget for 300+ attendees.➤ Worked with the ICT department to identify a Webcast/conference call solution that accommodated over 400 global attendees.

➤ Served as a key member of the global team responsible for implementing global incident communication and reporting.➤ Monitored real-time global incidents that may have a significant travel impact on BCD Travel customers.➤ Executed procedures that included utilizing precise decision-making skills to assess, classify, and initiate the appropriate action plan when required.➤ Provided customers with timely communication and the names of impacted travelers globally during pre-defined events. ➤ Lead and assisted with critical projects, making use of metrics, and lessons learned to improve process and service offerings. ➤ Assisted internal Salesforce.com users to develop reports, create dashboards and maintain data integrity while being a champion for the tool and team engagement.

➤ Provided administrative support to the President including, but not limited to preparing Word, Excel, PowerPoint presentations, agendas, reports, projects, and other documentation to ensure the alignment of organizational objectives. ➤ Conserved the Executives’ time by reading, researching, collecting, and analyzing information as needed, in advance.➤ Provided extensive calendar management for multiple principals and managed numerous projects simultaneously. ➤ Maintained confident composure and a sense of humor in high-pressure situations.➤ Moved quickly and made on-the-spot, strategic decisions without sacrificing attention to detail.➤ Consistently took initiative without being asked while also seeking guidance and support when necessary.➤ Maintained receptive attitude towards constructive feedback and continually went above and beyond. ➤ Utilized exceptional communication skills and worked effectively and smoothly with a wide spectrum of personalities.➤ Coordinated and facilitated the Master Training event in Bangkok, including Sales and Account Management training and the introduction of SalesForce.com as a CRM tool to the APAC region.➤ Liaised with the APAC region, accounting, and legal departments to establish various processes that aligned with regional and/or global needs.

➤ Executive Assistant II – Heatcraft Worldwide Refrigeration – 03/2005 to 08/2007➤ Executive Assistant to Director of Transportation Services – City of Grand Prairie – 02/2003 to 08/2004➤ Executive Assistant – Royal Cup, Inc. – 01/1998 to 02/2003