Front Line Supervisor for five years with the Denver Customer Care and Aftersales Warehouse. Supervised all 6th level positions while with the GM parts warehouse, including shipping, receiving, material returns, inventory control and quality.Coordinated the production and distribution on the bi-monthly newsletter to the Denver warehouse dealer base (350+ customers) covering locations from Montana to Texas.Facilitated customer satisfaction as the Dealer Liaison to resolve or escalate quality and service concerns.Chaired the local chapter of the GM Professional Managers Network from 2010-2012, which involved managing fundraising activities for both local and national campaigns.

• Responsible for timely outsourcing of requests at an annual volume of approximately $30 million• Tracked outstanding liabilities to comply with Sarbanes-Oxley and resolve past due invoice claims• Co-led initiative to eliminate redundant paperwork and streamline Die Engineering Procurement• Developed semi-automated Excel reports for more efficient and accurate information distribution

• Supervised up to four students in daily operations of TV, phone, computer and wireless services• Handled multiple forms of payment and performed end-of-day account balancing• Completed account audits to resolve disputes and prepared accounts for collections referrals

• Prepared mass communications for various alumni events • Assisted in managing office inventory and filing system • Facilitated smooth operation of annual MTU Alumni Reunion