Sonya Weger Email & Phone Number

United States

Southlake, Texas

Dallas, Texas

Dallas/Fort Worth Area

Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components for over 500 industry leading suppliers. We specialize in the rapid introduction of new products and technologies for design engineers and buyers. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components.As the Director of Service and Sales, Sonya Weger oversaw revenue of over $356M on an annual basis with margins of over 42%• Achieved the North Face Omega Scoreboard Award for outstanding customer quality• Migrated, as critical team member, the phone system to Avaya AACC 6.3 • Executed the Performance Management System improving overall performance by 55%, order accuracy in call quality by 20% and productivity by 10%• Managed 140 Customer Service Representatives (CSRs) in TX, NJ, CA and Guadalajara, Mexico supporting North and South America, Canada including Brazil’s CSRs located in the Texas office• Coordinated and trained 19 locations in the US and globally in Europe, Asia and South America• Envisioned and implemented the Employee Leadership Development program to increase employee engagement and promote from within the organization

Dallas/Fort Worth Area

Nortel was a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality. Nortel developed next-generation technologies, for both service provider and enterprise networks, to support multimedia and business-critical applications. Nortel's technologies were designed to help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. At its peak, Nortel did business in more than 150 countries around the world.As the Director of Inside Sales Center (ISC), Sonya Weger sold Nortel Enterprise Product and Service portfolio in USA and Canada through distribution channels • Managed $19 P&L while exceeding revenue goals by 8%• Streamlined ISC, maximizing territory coverage to include verticals and market segments• Doubled 2008 product sales goal over 2007 exceeding expectations by 4.6%• Established the Maintenance Renewal Sales team to drive an additional revenue stream• Assembled the Product team solely focused on Data equipment• Decreased attrition in 2008 by 100% over 2007, 40% to 20%• Developed and implemented a Quality Assurance program• Instituted a Performance Management System improving overall performance by 49%

Irving, Texas

Aegis Communications Group (which does business as Aegis Limited/BPO) provides outsourced telemarketing and customer care services through about 50 facilities around the world. Through its operations (which includes Aegis PeopleSupport), it handles both inbound and outbound calling services, order provisioning, and multilingual communications programs. Besides teleservices, Aegis offers online customer services such as e-mail responses, real-time chat, and data collection. Major clients have included AT&T, Qwest Communications, and Western Union. India-based conglomerate Essar Group owns Aegis, which was established in 1985.As the Vice President of Operations, Sonya Weger managed 809 seat Call Center across two separate facilities• Held P&L accountability while overseeing production planning and overall cost controls and creating annual budgets for each facility site• Oversaw all Human Resource, Recruiting, Training, Quality and Operational functions for each site• Led Account/Operation Management team for Humana, Comcast, BellSouth, AT&T, TXU Energy, Verizon and Virgin Mobile to achieve all performance goals• Managed and strengthened the PharmaCare and American Express relationships and contractual performance across two Aegis sites while serving as the primary point of contact for all programs• Held P & L accountability for PharmaCare in two facilities located in Irving, TX and Joplin, MO and for the American Express facility in Sierra Vista, AZ• Led Program Management overseeing 500 PharmaCare associates and 250 American Express associates

Dallas/Fort Worth Area

As Vice President of Customer Success, Sonya Weger managed and strengthened the PharmaCare and American Express relationships and contractual performance across two Aegis sites while serving as the primary point of contact for all programs• Held P & L accountability for PharmaCare in two facilities located in Irving, TX and Joplin, MO and for the American Express facility in Sierra Vista, AZ• Led Program Management overseeing 500 PharmaCare associates and 250 American Express associates

Greater Memphis Area

Affiliated Computer Services Inc. (ACS) provides information technology services as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. ACS is based in Dallas, Texas. ACS was ranked at number 341 on the 2010 Fortune 500 list.[2] Founded in 1988, by Darwin Deason, ACS now operates in nearly 100 countries, generating over $6 billion annually. As of September 2009, ACS employs approximately 74,000 people.[3]On September 28, 2009, Xerox Corporation announced plans to acquire ACS in a $6.4 billion transaction and finalized the deal on February 8, 2010.As General Manager, Sonya Weger directed all HR, Training and Operational functions for site of over 150-seat center inside a client facility• Held P&L accountability for the Brother International account• Developed and strengthened the Brother International relationship and contractual performance while serving as the primary point of contact• Drove changes to methods, process and procedures for the center• Achieved Center Top Award for Excellence in Process and Management

Bachelor Of Arts (B.A.), Business Administration And Psychology

Activities and Societies: Student Government Association

Education record