Overall responsibility for all aspects of case management prevention services (planning, staff recruitment, staff supervision, budget management, administration, professional communication, independent monitoring and program development). As Leader of a trauma informed treatment oriented team, represents the Agency in acceptance of referrals from the Dutchess County Office of Children and Family Services. Serves as liaison to a variety of community and public agencies. Builds professional relationships with all internal and external stakeholders. Assures program and services adhere to the regulations of the NYS Office of Children and Families and the standards of excellence promulgated by the Child Welfare League of America and the Council of Accreditation for Children and Families Services, Inc.

Carmen’s Family Residence•Oversaw 81 unit residence for homeless families. Supervised three case managers; housing specialist, recreational/employment specialist, administrative assistant, building maintenance, and security staff. Managed case management services, served chemically dependent, mentally ill and high risk families and children population. Facilitated housing placements. Ensured chart documentation was updated in web based program (DHS- CARES). Provided bi-weekly supervision; staff development/coaching; disciplinary action. Facilitated staff meetings and resident house meetings. Collaborated with Department of Education liaison, Department of Homeless Services, Office of Temporary Disability Administration, and Administration for Children Services.

Assist in managing commercial hotel room vacancies for NYC Department of Homeless Services to temporarily house 350 homeless families. Supervise per diem case workers. Ensure families are fed three meals daily; ensure children are attending school; collaborate with Department of Education liaisons; schedule families to attend social service appointments at Samaritan Village; collaborate with DHS to schedule transportation for families to new shelter placements. Collaborate with Administration of Children Services staff and schedule hotel visits. Document and submit incident reports.

Develop and implement leadership training program; Conduct orientation sessions tailored to Acacia Network Housing. Researches and develops training materials. Develop, plan, coordinate staff recognition initiatives. Establish staff retention committees at program sites. Develop and lead a Community Advisory Board. Develop linkages with service providers that will improve and expand the care that is provided to clients. Develop and conduct Staff Satisfaction Surveys, including Client Satisfaction Surveys. Analyze data and make recommendations. Manage plans of corrective actions prepared by shelter directors. Chair monthly Leadership Development meetings with shelter directors, and senior case managers. Assist in interviewing staff candidates for shelter openings. Wrote Request for Proposals for Crystal’s Place, Robert’s Place, Safe Haven.

Managed program services (case management, mental health, substance abuse prevention, recreational, veteran services, volunteers, and support group services) for a 200 - unit single room occupancy. Managed human resources department for a team of 29 staff. Managed fiscal operations for a budget of $1.7 million. Managed building operations and maintenance. Maintained collaboration and professional communication with community board #4, Bronx Elected Officials, and government funders. (DHS, DOHMH, HASA, VA). Managed a $400,000+ DHS Building Upgrade in 2008- 2011. Conducted agency standard training: Frontline Leadership for Results, HIPAA, OSHA Series, Mager’s Performance Analysis, Tobacco Dependence Treatment, Logic Model, and Case Management Model. Managed $500,000+ Weatherization Project in 2011. Reviews 26-30 monthly reports for accuracy and timely submission. Incorporated performance improvement committees at Webster House. Supervised HUD funded Supportive Employment Program at Webster and Eden House in 2001-2004. Collaborated and served as a Mentor for direct reports and other program directors.•Served as a member of the Executive Vice President’s Sustainability Committee, which included training VOA leaders on the Logic Model concept to enhance their program design. Actively contributed towards committee’s mission and strategic vision. •Grant writing/ Business Development- Wrote Request for Proposals (RFP) for Webster House and won contract during last four re-solicitations with Department of Homeless Services. Wrote RFPs for Eden House, East New York, and Commonwealth, SROs. •Chaired housing services sector’s Performance Improvement Committee. Committee’s mission was to increase tenant participation in case management and support group services.

Supervised case management program services (Vocational/Recreational, Substance Abuse Prevention, Mental Health Care services and Health care and hygiene promotion). Provided weekly clinical supervision to program staff. Prepared initial performance evaluations and personal performance plans. Chaired weekly quality assurance and staff meetings. Responded to incident reports and tenant grievances. Registered program staff for training to increase proficiency. Managed personal leave, holiday, and overtime work schedules. Prepared and reviewed monthly reports (Management Report, Outcomes, Ryan White, HASA Weekly & Quarterly Reports, SRO Monthly Reports, and Levels of Service). Ensured timely submission of all reports. Conducted weekly chart audits. Conducted second interviews for all intakes. Signed off on discharges summaries. Reviewed and approved payment plans for rent arrears. Assisted in building safety checks. Conducted unit inspections. Developed tracking system for assessments and quarterly service plans. Facilitated Community Advisory Board Meetings and maintained relationship with board members. Supervised student internships for Audrey Cohen College. Collaborated with other Volunteers of America program sites. Attended Supportive Housing Network monthly meetings. Served as a participant of the Internal Audit Team.

HIV/AIDS Community Follow up Program; Managed Intensive AIDS Case Management Program. Population focused substance abuse prevention, infectious diseases management, mental health care and health care promotion. Provided clinical supervision to three case managers. Conducted monthly clinical group supervision and peer review with nine program staff. Supervised one administrative assistant. Supervised system of intakes, reassessments, service plans, work plans, CMCM enrollments, disenrollment, and transfers. Ensured compliance with the AIDS Institute guidelines for COBRA Case Management Program. Conducted organizational outreach and program presentations. Attended the HIV Care Network meetings. Prepared staff performance appraisals. Reviewed and signed time sheets and expense sheets. Conducted administrative reviews of case records. Managed the onsite Infectious Disease Clinic, promoted health care services. Managed Medicaid billing for case management program and medical clinic. Program caseload was 112 clients.

Designed and implemented family services program for 15 family cases affected by AIDS. Provided full range of case management services, healthcare management, hygiene routines, assessments, early permanency planning, support services, based on family centered treatment. Coordinated internal and external services, as well as discharge planning. Assessed and referred for substance abuse and/or mental health evaluations, and provided clinical and crisis intervention. Developed and implemented focused family groups, both didactic and experiential. Conducted collateral contacts with hospital staff, clinics, and other service providers, including DASIS. Worked as part of an interdisciplinary team.