Soo Zhen Email & Phone Number

Singapore

• Supervise a team of 5 officers attending to high volume of child abuse reports from various stakeholders (i.e. law enforcement, government and social service agencies, and members of public).• Coach officers on investigative and trauma informed interview techniques, client and stakeholder management, as well as safety planning.• Formulate workflows and quality procedures for the organization to ensure effective implementation and knowledge transfer within the department to improve service delivery processes.• Liaise with MSF-related government organizations and Members of Parliament regarding appeals directed to Child Protective Service, promptly responding on behalf of officers across the various units within short timelines.

• Trained in using Structured Decision Making (SDM) tools to assess the risk level and level of intervention required for each case of suspected child abuse or neglect.• Conducted assessments of over 500 enquiries from various stakeholders relating to suspected child abuse and neglect concerns in a timely manner.• Collaborated closely with various stakeholders in gathering necessary information required for risk assessments and providing direct guidance in their management of suspected child abuse or neglect cases.• Regularly took charge of on-site operational support and de-escalated crisis situations involving aggressive clients.• Led two cases involving sensitive and high-profile criminal matters.• Recipient of Written Commendation (MSF SPOT Award) for excellent performance in a crisis activation involving extreme conditions lasting over 12 hours and prompt assistance in a child’s death case.

Bachelor Of Social Sciences, Hons (Distinction), Double Major In Psychology And Life Sciences

Education record