-Provides overall technical support for mid to large enterprise accounts-Escalate/Work with service team to fix customer facing issues-Deliver monthly cost & usage report to customer and provided strategy of cost optimization based on their architecture -Analyze customer architecture and offered a better architecture or better feature helping to improve customer system. -Provide technical training to customers and top-tier partners

Headed up technical sales support on media portfolio to support both the direct and distributor channels across Korea and Japan. This includes Video processing, delivery and TV Platform offering. − Led technical presentation of Ericsson media portfolio to Pay-TV operators (Cable MSO, IPTV etc)− Created a solution proposal & RFP response according to customer requirement− Gave a regular training on channel partners regarding product update and new technology− Performed a product… Show more Headed up technical sales support on media portfolio to support both the direct and distributor channels across Korea and Japan. This includes Video processing, delivery and TV Platform offering. − Led technical presentation of Ericsson media portfolio to Pay-TV operators (Cable MSO, IPTV etc)− Created a solution proposal & RFP response according to customer requirement− Gave a regular training on channel partners regarding product update and new technology− Performed a product demo to customers and business partners− Set up market strategies and communicated with product team and sales team in HQ about Korea and Japan’s market situation, product issues and additional requests − Took a lead of Korea broadcasting exhibition 2017/2018 & Japan InterBee show 2017 – Designed exhibition concept, Manage the booth, Hospitalize customers− Worked directly with customers and Ericsson Customer Support team to solve product issue Show less