Soon-Lee Kang Email & Phone Number

Mountain View, Ca, Us

San Francisco, California, Us

In this role, Soon-Lee oversees global project delivery for mission-critical programs. Here, he built the QA team from scratch as part of the startup strategy. He currently manages a 16-member team, including (2) QE Leads.Soon Lee's Select Achievements Included: * Increased the growth of QE teams for two (2) projects, from five (5) to 16 staff.* Reduced regression by a 13-man week, enhancing automation coverage on UI and API from 100+ to 700+ test cases.* Delivered (4) large releases and multiple minor releases from Quality to Production.* Trimmed the release cycle while enhancing software quality by converting the traditional QA structure to SDET and TE.Increasing Productivity Introducing Best PracticesImproving GuidelinesEnhancing WorkflowsTools ImprovementJIRAConfluenceContinuous Integration (CI)JenkinsSeleniumJBehave, Robot Framework, Java, Junit, JMeter, Python, MavenIncreased TransparencyTraceability MetricsCreating DashboardsTracking ProgressRisk Management

Milpitas, Ca, Us

Soon-Lee transitioned into this role with the Service Group. There, he enhanced processes, led productivity initiatives, and strengthened customer relationships. In this capacity, he collaborated with (5) engineers. Soon-Lee's Select Achievements Included: * Enhancing the staff's product knowledge via staff training and improved processes. * Improving efficiencies by rolling out a new Salesforce workflow.* Identifying areas for improvement in customer deployment, engineering, service organization process, and stakeholder processes. Improving SFDC WorkflowKPI MeasurementRedesigning LayoutsKCS (Knowledge Base) ImplementationCustomer Sat Survey (CSAT) Apps, Training for TAC, FSE, SEKey Performance Index ReportsProduct Manual ImprovementsTeam Leading

Milpitas, Ca, Us

Soon-Lee was promoted to a dual role: SQA Manager + Quality Assurance Architect, directing completion of time-sensitive projects. Here, he directed test strategy development, test plan execution, automation delivery, performance, scaling, regression, project requirements evaluation, and recommended next steps. Soon-Lee's Select Achievements Included: * Ensured projects met standards for quality, lifecycle & readiness by partnering with cross-functional teams.* Designed, built & sustained industry-leading lab environment by recruiting and retaining top QA talent.* Enhanced cross-functional communication, test coverage, and test-timeframe efficiency by creating & deploying test process strategies.SME on New ReleasesLab / IoT / Field DeploymentsEfficiency ImprovementsAutomation in CI RegressionBug-Tracking SystemTestlinkMonitoring Software (Zabbix)Leading Testing DeliverablesShortening Release-Date TargetsCost Savings

Milpitas, Ca, Us

In this role, Soon-Lee directed & led internal and third-party QA groups as the sole technical contact and liaison for this 3rd-party product. Here, he managed multiple concurrent projects, hitting all timelines for project delivery on integration, testing, deployment, support, and automation engineering concepts.His Select Achievements Included:* Earning "Best Employee Award" in 2010.* Completed backlog clearance of 500+ support tickets in (6) months, by leveraging expert technical knowledge, time management skills, and superb problem resolution. * Tracked and captured traces by developing and deploying bash scripts for the production system.* Deployed critical business solution by partnering with Automation to use a 3rd-party product in the integration of Silk Test and Bash scripts.TestingAutomationProject ManagementLeading Multiple Concurrent ProjectsProcess AutomationQAContinual Process ImprovementsTestingDeployment & Support

Milpitas, Ca, Us

Soon-Lee was promoted into this role supporting SMSC, OTA, and Lawful Intercept product lines. Here, he ensured organizational readiness for product and release deployment. Furthermore, he monitored open cases, reconciled issues, and greatly increased customer satisfaction.Technical SupportDriving Organizational ReadinessProduct DeploymentRelease DeploymentTracking CasesResolving IssuesCustomer SatisfactionEnhancing RevenuesNew Products

Munich, De