Sopheaktra Chhan Email and Phone Number
Sopheaktra Chhan personal email
- Valid
Results-oriented and experienced ICT professional with a passion for internet technologies, project management, IT management, cloud computing, IoT, and AI. In addition to technical skills, I am also a highly effective communicator and team player. I am skilled at building and motivating teams to achieve common goals, committed to making a positive impact on the company and its customers, and always looking for new challenges and opportunities to learn and grow.Graduated in Information and Telecommunication Technology in 2002, I have over 20 years of experience in the ICT industry. I have a proven track record of success in leading teams, developing and implementing innovative solutions, and delivering high-quality results on time and within budget.For example, I led the IT department at EZECOM to help the company achieve operational excellence by consolidating and updating various IT systems, such as CRM, task management, and collaboration systems, onto one unified system (Bitrix24). This helped the company increase productivity and efficiency, save operation costs, and allow flexible and scalable CRM process implementation.I also established and led the Product Development team at EZECOM, which successfully introduced EzeBiz and EzeSurf, two internet packages tailored for SMB and residential customers respectively. Additionally, I established and led the Business Intelligence team at EZECOM to help top management make better business decisions based on insights from Microsoft Power BI reports and dashboards.Furthermore, I established and led the Solution Architect team at EZECOM to help Sales provide complex and tailored solutions to customers such as enterprise VPN, MPLS, corporate email and website hosting, cloud computing, and more. Finally, I led the System and Network Engineer teams at EZECOM to ensure smooth and continuous operation of the ISP's network and systems.I am a valuable asset to any team and am sure to make a significant contribution to the company I work for.💪: IT Management, Project Management, Product Development, Digital Marketing, Business Process Automation & Digitization, Network Administration, System Engineering, BI, ERP, CRM, IoT, Cloud Computing, Blockchain & Crypto.💗: Humble, Honest, Dependable, Empathetic, Optimistic, Respectful, Accountable and Easily Adaptable.👍: Science & Technology, Spirituality, Nature, Computer Games, Anime, Music, Off-roading, Tennis.
Durian Inn
View- Website:
- durian-inn.com.kh
- Employees:
- 1
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Chief Technology And Product OfficerDurian InnPhnom Penh, Kh
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Freelance It Consultant & Project ManagerFreelance Jul 2022 - PresentPhnom Penh, Cambodia
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It DirectorEzecom 2018 - 2022Phnom Penh, CambodiaLead IT Department which comprises of IT Infrastructure, Application and B/OSS sub-departments to help the company realize its operational excellence.Achievements + Highlights:- Ensured All IT resources and systems availability to support business operation and provide non-stop services to customers.- Reviewed and consolidated Business and Operational Supporting Systems to optimize IT operational cost while increasing efficiency and manageability.- Reviewed and updated outdated business processes to reflect the new business requirements and increase productivity.- Proposed and deployed Bitrix24 platform which is a powerful unified business management platform to replace many old systems such as CRM, Tasks-Projects Management and Teams collaboration.- Actively drive the adoption of the new Bitrix24 platform across various departments. Designed and migrated the Sales and Service Provisioning workflow from the old Lotus Notes platform onto Bitrix24 which removed the risk of relying on outdated and rigid systems while allowing flexible business process design and implementation to support the growing business needs. Implemented and drove the use of Lead Management for Marketing. Drove the effective use of projects and tasks management in the IT and Technical department.- Implemented and Integrated various Digital Marketing Channels with the new CRM platform and provided the data to BI system to generate various dashboards for the top management team. -
Head Of ProductEzecom 2017 - 2018As the company continued to grow and the market presented the opportunity to introduce more products, Product Diversification and Product Management became the key objective for the Commercial as well as the Company. Proposed to expand product development team and found Business Intelligence team with the key objective to provide better insight into each product performance and sales operation to support strategic product management and development plan.Achievements + Highlights:- Led the newly founded BI team to implement BI system using Microsoft PowerBI and coordinate with the Technical team to integrate various systems to provide operational data input to BI system.- Led the product development team to get the partnership and provide cloud services from Microsoft, AWS and Huawei. - Coordinate the implementation of business processes in the systems to support the launch of Microsoft 365 cloud service as well as AWS cloud service.
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Head Of Product DevelopmentEzecom 2016 - 2017Phnom PenhAs the market became more competitive and seeing the need to have dedicated work on products, proposed to found and lead the Products Development team with the key objective to update existing products and create new products/packages following the market feedback and insight from the Commercial team.Achievements + Highlights:- Continue the products standardization and classification which laid the supporting foundation for further products development.- As the competition in the market grew and more players came into the market, worked directly with CCO to review and launch new Internet service packages, Enterprise network solutions and promotions which not only prevented sales and revenue from falling but also kept increasing.- Developed and launched OTT-TV service, EzeTV, as a VAS to the company’s Internet services.
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Enterprise Business Development ManagerEzecom 2014 - 2016Phnom PenhSeeing the increasing gap of technical skills in the Commercial department as the company rapidly grew in the enterprise market, proposed to move into the Commercial department to fill the gap and help them further grow the market.Achievements + Highlights:- Initiated the standardization and classification of products, and made the first products catalog which provide detail of product specification and SLA to be used across departments to ensure service quality assurance from technical team and effective communication between Sales and customers.- Actively play a role as Enterprise Architect, internally, to communicate business requirements from the Commercial to the Technical then coordinate with the technical team to implement the solution in various systems. As a result, there were many changes/implementations in business supporting systems such as billing systems and CRM to update and streamline various business processes which were outdated or inefficient.
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Solutions ManagerEzecom 2011 - 2014Seeing the gap in technical knowledge of the Sales team, proposed to found and lead the Solution team under Technical department to support Sales in providing service to corporate/enterprise customers which requires complex products/solutions.Achievements + Highlights:- Enterprise Products Pre-Sale. Provide technical pre-sale support to the Sales team when dealing with enterprise customers, removing the knowledge-gap for Sales and help them effectively acquire more enterprise customers.- First to provide MPLS Service. Help the company to be the first to introduce MPLS service and successfully get DMC as the first customer.
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Senior Network ManagerEzecom 2009 - 2011Phnom Penh, CambodiaLead engineer teams in managing the whole ISP’s networks and systems.Achievements + Highlights:- Systems Availability and Functionality. Ensure that all business critical systems such as billing system, backup, monitoring, etc are up and functional at all the time.- Billing System Administration. In charge of making all the necessary configuration changes when there is an update to product/service specification e.g. adding new products, updating existing products, moving customers between products, etc.- ISP Network Administration. Manage all necessary configuration work in order to deliver internet service to customers. Monitor overall network’s health (national and international IP network). Expand the network to support the growth of customers-base as well as to provide new services to customers.- Identified and fixed bad configuration in broadband service delivery which allowed one single account to be used by multiple clients and impact revenue.- Researched and implemented the media streaming platform which was then used as the backend to power the first live traffic camera and online radio services for Ezecom’s website and mobile app.
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Network And System EngineerOnline Isp Cambodia (Official) 2004 - 2008Phnom Penh, CambodiaWork with few other engineers to administer the ISP’s networks and systems.Achievements + Highlights:- Systems Monitoring. Make sure that all the systems are functional and proper actions are taken in case problems arise. - First DSL Broadband deployment in the Kingdom. Actively work to deploy DSL broadband service and expand the network to all major provinces.- Found and proposed a solution to deliver multiple services (internet + VPN) on a single DSL connection which can save service delivery cost for corporate customers.
Sopheaktra Chhan Skills
Sopheaktra Chhan Education Details
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Royal University Of Phnom Penh (Rupp)Information Technology -
Institute Of Technology Of Cambodia (Itc)Information Technology And Telecommunication
Frequently Asked Questions about Sopheaktra Chhan
What company does Sopheaktra Chhan work for?
Sopheaktra Chhan works for Durian Inn
What is Sopheaktra Chhan's role at the current company?
Sopheaktra Chhan's current role is Chief Technology and Product Officer.
What is Sopheaktra Chhan's email address?
Sopheaktra Chhan's email address is so****@****ail.com
What schools did Sopheaktra Chhan attend?
Sopheaktra Chhan attended Royal University Of Phnom Penh (Rupp), Institute Of Technology Of Cambodia (Itc).
What skills is Sopheaktra Chhan known for?
Sopheaktra Chhan has skills like Enterprise Business, Development, Business Development.
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