Sopheaktra Krouch Email & Phone Number

Phnom Penh, Cambodia

 Oversee the implementation of the department programs through the supervision of all directors for HR, Administration, Contract & Documentation, Customer Care and IT, Construction Projects Management & Technical, Property and General Affair (Excluded sales & marketing, finance and accounting and investment dept). Identify opportunities for improvement of policies, procedures and structure of the department as well as of the company and resolve any discrepancies and issues arising during the implementation of each team’s tasks. Fully take lead and chair of all departments meeting which enhance all tasks are properly managed and clearly follow up. Lead and establish departmental measurements (KPIs) for HR, admin, CC, contract & documentation, IT and lead other departments to set up their KPIs that support the accomplishment of the company's strategic goals and business targets. Prepare and monitor departmental annual budget including staffing/resource needs and other support services for HR, Administration, Contract & Documentation, Customer Care and IT, Construction Projects Management & Technical, Property, General Affair, sales & marketing, finance and accounting and investment dept and ensure they are accurate and aligned with the company’s budget and priorities.

Cambodia

- Be an Executive Committee member to drive all people agendas, develop company policies and leading change as restructuring plan. - Leading a full HR department which driving through all HR Milestones and strategies.- Ensure with professional leading and drive the whole HR and Admin team.- Ensure a very clear company structure, organizational chart, budget and workforce planning.- Leading and drive the customer care team and leading through as objective from top management assigned.- Ensure the working plan with CC manager manager and executive with all action plans related to CSR, Internal employee culture/ engagement activities, and customer care department.- Drive a new centralization works as well as mobilization plan of company development plan and restructuring. - Guide and coordinate with all department heads to ensure all department KPI/Objectives are prepared and follow up.- Enhance the following up action through coaching, mentoring and supporting to all EXCO members.- Develop a clear framework and processing workflow to support a new customer care department and strategically leading team to serve all related customer services.- Other tasks are assigned by COO, CEO and Board of Director.

Cambodia, Vietnam, Myanmar

- Oversea all HR Business partnering for Area COO Function.- Ensure with clear HR strategy driving across the area.- Fulfill ROFO HC via effective talent acquisition or movement.- Support Managers to build talent pipeline via constructive talent review.- Assess/prioritize learning needs to develop local L&D strategy, plan and training catalogue.- Support talents to build solid capabilities in future career path.- Support Managers to achieve agreed PM results in accordance to Damco Performance Management principle.- Support Managers to make quality compensation planning/decision in accordance to Damco comp. principles and budget. - Support business to manage E2E change process during organizational structures.- Identify major challenges/opportunities/resources that are critical to success and build sound business case around quantifiable benefits to promote engagement level.- Minimize labor disputes by having good labor practices and strong partnerships with unions.

Phnom Penh, Cambodia

- Manage the whole HR operations and alignment with regional HR strategies- Leads the implementation and execution of Business Unit/Functional HR strategy in support of Group HR strategy and BU business goals. Acts as partner towards the business and leverages CoE and general HR capabilities in meeting business requirements.- uilds, leads & develops the HR organization in a region to deliver against BU and HR strategies- Executes the HR Strategy by facilitation and providing expert advice to managers and management teams- Leads the HR organisation to deliver optimised HR partnering and services to support business strategies- Ensure the workforce palnning and budgeting.- Ensure the alignment of company culture and value through staff activities (Team Building, staff events and family day)- Ensure the competitveness of compensation and benefits through the market information survey companies.

Phnom Penh

- Ensure workforce planning which aligned to budget plan and headcount plan.- Manage HR business operations together with HR operations plan from regional- Drive effective HR business partners across busioness functions- Re-enforces the company VMV (Vision, Mission and Value) through staff activities (team building, staff party, and family day)- Ensure the alignment of performance management with the regional HR and ensure the effectiveness and fairness at work place.- Manage the competitiveness of compensation and benefits in the market through local and internal compensation survey companies.- Maintain top talents which proper arragne the succession planning and career movement.- Be apart of company management team for project and strategic setting

Phnom Penh

1- Be in charged on Benefits and Compensations: • Manage monthly employee payroll and employee pension • Coordinate employee headcount planning and HR budgeting with Chief of HR • Manage the budget reconciliation between budgeting and planning • Update and maintain the market salary information for benchmarking • Keep updating the salary level grid to align the regional compensation • Make sure the employee performance management align to regional timeframe and guidelines • Conduct performance management briefings to staff level • Provide as HR partner to ensure the KPI or goal setting with other department • Manage employee medical plans such as group personal accident, hospital and surgical and employee out patient • Keep an eye on employee benefits by studying existing or proposing new plans • Other benefits and compensations tasks will be assigned from Chief of HR 3- Local HR Compliances and Asia HR Shared Services strategy and plan by: • Make sure both local and expat employees work permit are legally compliant with the labor law • Co-operate with labor inspector on company compliance. • Handle staff grievances and report to Chief of HR • Provide HR solutions to concerned employees and HR partners for business units • Be proactive and update new regulations from labor law • Align the HR share services strategy and plan from AHRSS • Represent as HR share service for Cambodia3- HR Projects and Asia HR Transformation by: • Make sure company code of business conduct training is provided to all staffs • Coordinate with regional team on staff engagement survey • Conduct staff briefing on engagement survey questionnaires • Enhance new upgrade Workday 22 with regional team, and coordinate with regional team to officially launch to all employee • Value Manulife branding through outside HR workshops, seminars, and others

Phnom Penh

Benefits and Compesation- Manage the company compensation align the market compensation- Manage employee payroll- Prepare HR budget for the company- Benchmark all related benefits between company with marketHR Operations- Ensure all related company labor compliances with Ministry of labor- Manage regional HR system (Workday) and ensure its all align the regional guidelines- Provide the consultation on employee relation, staff development and performance management- Conduct some neccessary briefings on HR policies, employee induction, and other related regional projects- Assist with recruitment team to interview with some senior posiitons- Other jobs assigned from CHRO

Phnom Penh

 Benefit and Compensation• Process Monthly payroll (report, e-payslips, process via bank transaction)• Process the employee bonus • Assist in annual salary increment (renew in employee payroll)• Coordinate the salary and other benefits survey in the market • Source and maintain employee benefits programmes (group PA, Hospital and Surgical, Out Patient, Travel Insurance and Pension Fund Scheme). • Monitor and if necessary, investigate staff medical claims to ensure they are in keeping with company’s medical policies• Assist to prepare all Human Resource Budget Plan Labor Compliance• Monitor both local and expat work permit• Process quarter report of employee declaration In/Out• Provide all labor compliance consultations• Keep updated all processing legal documents with Ministry of labor • Control all NSSF registration and monthly payment processing • Build the labor compliance network in order to update all status registrations for Company. HR Administration • Update all employees HC/FTEs in every daily/monthly• Maintain Staff personal files/record and ensure confidentiality.• Issue new employee contract and letter officer• Update the company organizational chart• Administer staff probation confirmation and prepare letter• Stand as the customer service for reporting to the regional team

Phnom Penh

+ Human Resource Management• Assist to prepare the business plan, and HR plan• Assist to prepare the HR and Admin budget plan, Business plan and PDCA practice in HR • Monitor both operator and employee recruitment.• Prepare monthly payroll which applying in SAP System.• Prepare union, shop steward, grievance and other policies for company benefit • Control the whole processes of performance appraisal with quota and inflation calculation.• Prepare any training programs related to policy that approved to announce from director• Prepare training need assessment (TNA) in order to prepare the training calendar for the whole year • Follow up and set the KPI to all subordinates order to make their achievement. + Training • Prepare the yearly training roadmap for regional approval• Coordinate with the potential trainer both local and abroad for conducting in-house training• Act as trainer for conducting with some courses in the company such as sale, team work, customer satisfaction, leadership skills, communication skills and other benefit courses• Monitor every weekly meeting and training with shop steward, union and other representative. + Administration Jobs• Handle the company project of construction such as new parking, canteen renovation, office renovation, paining all company buildings.• Monitor the maintenance of all vehicles, air conditioners, lighting and others• Control the security team (internal & external) with proper procedure of performing• Prepare any outsourcing contract for ensuring in administration such as food supplier, every contractors and other contract which apply to Cambodian Law.