Subject Matter Expertise and Consulting Services Development and Delivery• Developed and delivered management value added consulting and strategic technology infrastructure solutions for distributed and large scale data center heterogeneous environments:• IT Service Management (ITSM) based on ITIL best practices• ITIL Service Support areas of Incident, Problem, Change, Release, Configuration Management and Service Desk• ITIL Service Delivery areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management• Business Based Macro Level Capacity Planning• Business Impact Assessment and Business Resumption/Disaster Recovery• Enterprise Infrastructure Architecture and Distributed Systems Management, Application Design Reviews, Storage and Data Modeling and Migration, Data Center Consolidation, Operations Review and Managed Care Services The above services included the business strategies and deployment plans, marketing, sales, delivery and developing the appropriate delivery guides, collateral, and training where needed.ITSM and ITIL Thought LeadershipHosting a premier ITSM website, www.itsm.info, authoring books on ITSM Implementation and an HDI Focus Book on Service Level Management and Service Catalog. Publishing more than 50 articles, whitepapers, and reference papers that appear regularly in websites such as ITSMWatch, SearchCIO, TechTarget and TechRepublic, etc. Presenting on a regular basis at many national and local conferences such as itSMF, HDI, CMG, BrightTalk and GMIS. Developed a proprietary ITSM Assessment methodology that was licensed and utilized by Proctor and Gamble.Specialties: • IT Service Management• Service Level Management• Change and Configuration• Problem and Incident• Capacity and Performance• Availability Management• NT and Thin Client/Server• DC/Server Consolidation • Enterprise Architecture• Infrastructure Methodology• Technology infrastructure Assessment, Planning, and Implementation• Storage Management Planning and Methodology• Operational Assessment and Managed Care Outsourcing