Sophia H. Email and Phone Number

• Collaborated with a team to design, develop, and implement IT solutions for a small business• Developed and maintained project plans and documentation throughout SDLC• Conducted quality reviews on deliverables, facilitated training and UAT using test scripts• Formally presented progress deliverables and provided training to client and peers

▪ Oversaw operations while maintaining store policy standards in a fast-paced environment▪ Provided excellent customer service and resolved issues promptly• Assigned duties to staff and provided onboarding to new members• Managed, restocked, and documented inventory and supplies

• Conducted study on Information Technology• Principal reviewer for utilization of Customer Relationship management tools• Assigned various duties to support new corporate system upgrades

• Updated office software products and advised management on program status▪ Reviewed upgrades for company hardware and implemented changes▪ Completed general office systems support duties as needed

• Set up client appointments• Served as receptionist answered telephone and greeting clients• Received and processed payments for services