Sophia Lu Email and Phone Number
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Vitualization and Cloud computingXen Apps & VmView Multiplatform infrastructureOutsource management.Merge & Divesture.Design & Architec WAN/LAN.DR planning and design.ERP & CRM support.Manage datacenter.IT-SOX.Manage global IT team.Specialties: Strong technical background, on Windows, Linux/Unix, Network, security infrastructure and business application.Establishes IT strategy to enhance company’s market competitiveness, improves productivity and efficiencies. Ability to develop strong professional relationships with business unit’s leader. Leading large project teams and leading multiple, concurrent projects,Ability to manage large budget and control IT cost by enforcing standard, consolidation and deployment new technology.
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Director, Global It OperationsPmc-Sierra Nov 2011 - PresentSunnyvale CaManage worldwide IT operation team -
Sr. Director Of It2008-Now Mips Technologies Jan 2008 - Apr 2012Manage a global IT team and provide 7X24 worldwide support for MIPS employees. Architect and design MIPS' enterprise infrastructure.Improve IT service by implementing SLA and manage helpdesk metric.Deploy Xen application with Vmview to reduce overall desktop support and maintenance cost Manage and support Salesforce, ERP and customer service applications.Support and maintain the www.mips.com @ Rackspace.Implement Shortel VOIP solution for all domestic and International office.Setup the entire ERP environment using Vmware technology.Participate in annual IT-SOX audit and setup quarterly testing.Consolidate Telecomm cost to leverage cost (33% saving) and support.Setup IT standard so we can do more with less.Project lead for the divestiture of Chipidea to Synopsys.Manage the office move from Mountain View to Sunnyvale.Setup remote engineering/sales office; Generate monthly IT up time report and base on the metrics/report to implement improvement on IT services.Cross training within IT department to reduce single point of failure.Participate in the PG&E Green rebate program by reducing the aging equipments and save on overall power.Develop DR plan for exchange using Message One service.Upgrade and improve IT infrastructure by staying within IT budget constraint.Manage the IT outsource provider in China.Install Silverpeak to improve WAN traffic between remote engineering office without adding extra cost on bandwidth.Provide project leadership and direction to large IT projects: LAN/WAN, Integration of the business application, Exchange 2010 project, , office move, integration, IT-SOX and divestiture.Setup Offshore R&D operations in India and China.
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Director Of It OperationMontavista Software 2005 - 2008Provide worldwide user support for MontaVista employees by setting up “follow the sun” IT group and operating 7X24 supports with 8X5 staff. Implement Exchange 2003 server with Blackberry to allow user to access email anytime anywhere.Leading the EIT meeting to align IT projects with corporate priorities.Using Citrix server for shared applications to leverage on overall support cost.Setup Lucent ACD for customer support team which allows them to route support call from site to site.Implement CISCO VOIP for remote office to leverage on bandwidth and overall telecomm cost.Implement SAN and ISCSI technology for production build environment.Project lead for office move, remote office setup and acquisition.Setup Salesforce for forecasting and slowly migrate the order process, leads, customer support.Enterprise applications: Siebel for order entry, customer information, customer support and IT helpdesk. Softrax, Great plain, ADP for GL/accounting and finance. Unanet for PSA system.Redesign and re-architecture IT infrastructure and gradually build in fault tolerance and scalabilityImplement helpdesk (Siebel) to help improve service and response time for IT support. Remote office in a shelf so we can do more with lessDevelop business continuity planManaged the India/Russia outsrouce provider for local IT help and database support.Coordinate and manage all the international IT staff.Evaluate new technology to replace legacy technology.Setup IT standards for login script, common image, remote office setup, dial-up and virus protection software.Reduce overall telecomm bills by consolidate data and Voice vendors.Setup Offshore R&D operations in Moscow, India and China. -
Sr. Director Of It OperationsWebmethods Jan 2000 - Jan 2005Manage a group of 30 worldwide IT professionals including 4 first line mangers.Support over 500 servers, 800 client and 600 lab machines worldwide.Provide worldwide user support for WebMethods employees by setting up "follow the sun" IT group and operating 7X24 data center in both Sunnyvale and Fairfax.Leading the Sarbanes Oxley activity for IT and working with auditor to come up with IT policy and procedures and all the remediation plans.Architect and design WebMethods' enterprise infrastructure.Support POC/POV requirements for Sales and marketing.Working with Tata and setup offshore operation in India for product development team.Setup mission critical and customer facing infrastructure at AT&T co-loc for software download and WebMethods website.Implement Akamai and CDN for content delivery and adding Google to increase search capability on our website.Setup Remote office in a rack so remote office can be managed with less resource.Implement WebMethods integration software within IT infrastructure.Participate in one merge and 2 acquisition projects in the last 3 years.Provide project leadership and direction to large IT projects: LAN/WAN, NT domain project and exchange project, CRM(Siebel), and setup PeopleSoft with Corio.Manage and support Telco infrastructure worldwide. We standardize on Lucent PBX with ACD for customer care. Manage and support business application including Peoplesoft, SAP and Siebel. Project lead in the "Quote" to "Cash" integration project.Support and setup corporate standard on Vmware for customer demo.Setup VTC standard for meeting to reduce travel cost.Define and setup software development environment: Lab setup, build process for multi platform: HP, SUN, Wintel and AIX.Migrate the homegrown tasktool tracking system to Siebel helpdesk. Using Siebel report to -
Manager Of It OperationsAdaptec Jan 1995 - Jan 2000Manage IT operation group.Coordinate IT related issues within Adaptec: budget, standard, problems.Setup IT standards for Adaptec engineering environment.Architect and design Adaptec Extranet.Manage large and complex IT integration projects associated with acquiring and integrating companies into Adaptec.Provide project leadership and direction to large IT projects: Outsource project for Extranet and Boradvision project for Adaptec website.Setup ATM network within Adaptec engineering environment using the Adaptec ATM technology.Define and setup hardware/software development environment: Lab setup, build process for multi platform: HP, SUN and NT.Using Remedy software to track IT support activity. Setup monthly report regarding uptime and response time for upper management.Setup HP Openview as the monitor platform for all Adaptec network and infrastructure. Participate Disaster recovery plan for worldwide IT team.Evaluate new technology: SAN(Storage Area Network). -
Manager Of It OperationsSierra Semiconductor Jan 1991 - Jan 1995Manage Multiplatform IT operation group for UNIX and NT. Setup IT standards for hardware and software. Manage large and complex IT integration projects associated with acquiring and integrating companies into Sierra.Manage Nortel PBX switch and voice mail system.Define IT roadmap and network topology for Sierra Semiconductor.
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It Project LeadAmdahl Jan 1989 - Jan 1991IT project lead for UNIX administrators. Setup common environment for OS and user environment.Manage large and complex IT integration projects.Provide project leadership and direction to large IT projects. Setup support matrix to ensure cross training
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It Project LeadNational Semiconductor Jan 1984 - Jan 1989Manage a group of 3 people for support all the UNIX environment within National Semiconductor engineering environment.Coordinate IT related issues with central IT and IS team.Setup common environment for the engineering setup.Provide project leadership and direction to large IT projects. Setup support matrix to ensure cross training.
Sophia Lu Skills
Sophia Lu Education Details
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Computer Science -
Cheng-Chi UniversityBachelor Degree
Frequently Asked Questions about Sophia Lu
What company does Sophia Lu work for?
Sophia Lu works for Pmc-Sierra
What is Sophia Lu's role at the current company?
Sophia Lu's current role is Director, Global IT Operations at PMC-Sierra.
What is Sophia Lu's email address?
Sophia Lu's email address is so****@****ics.com
What is Sophia Lu's direct phone number?
Sophia Lu's direct phone number is +140853*****
What schools did Sophia Lu attend?
Sophia Lu attended University Of Oklahoma, Cheng-Chi University.
What are some of Sophia Lu's interests?
Sophia Lu has interest in Social Services, Education, Disaster And Humanitarian Relief.
What skills is Sophia Lu known for?
Sophia Lu has skills like Leadership, Microsoft Office, Microsoft Word, Unify Communication Platform Using Lync, Powerpoint, Microsoft Excel, Public Speaking, Data Center Virtualization, Cloud Computing, Customer Service, Enterprise Network Design.
Who are Sophia Lu's colleagues?
Sophia Lu's colleagues are A Si, Tom Hsu, Singaravelan Velan, Jesse Chen, Raphaella Toso, Christopher Chou, Ted Wieczorek.
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