Sophia Carmody Email & Phone Number

Grand Rapids, MI, US

Grand Rapids, Michigan, United States

As Campspot's Support Communication Specialist some of my responsibilities include: - Grow and maintain our support communication resources including: Pendo Guides, Announcements and Resource Center, Hubspot Knowledge Base, Webinars, Instructional Videos and Email- Creation of onboarding guides that assist with and allow self-guided setup for new.

Greater Grand Rapids, Michigan Area

Fully Remote Position - Handle all internal and external tickets - creating, paging and monitoring - Customer Services Essentials (company-wide training) Facilitator- Customer Service Basics (new employee onboarding) Facilitator- Training Team Lead- Training content/curriculum development- Live customer support via phone, email and live chat- Perform.

Over the summer of 2020 I served as one of the Democracy Fellows for GVSU through Campus Vote Project. My role involved creating classes and learning material around democratic issues. This material is being taught to students through the GVSU Community Service Learn Center starting Fall/Winter 2020. The topics that I developed classes and learning.

Remote

As a columnist for Fah Thai magazine, the Bangkok Airways In-Flight Magazine, I am responsible for contributing the Samui 'Happenings' column highlighting events, venues, and hidden gems on the beautiful Thai island of Koh Samui. I have been the sole Samui Happenings writer since February 2018.

Remote

In a virtual classroom setting I was responsible for teaching English to Chinese children and adults. I was able to see many students progress from basic language skills to intermediate and advanced skills over the two years I worked with the school.

Koh Samui, Thailand

I worked as a wedding planner completing the planning and on-site coordination of destination weddings on the beautiful island of Koh Samui, Thailand. I was responsible for 40+ weddings per year. Some of my day to duties included but were not limited to the following: - Conferring with clients to determine their needs for planning wedding events.

Greater Detroit Area

- Reviewed loans at any stage throughout the process between conditional approval and final approval to guide clients on the necessary actions to proceed further- Made initial calls to discuss required items and underwriting conditions of documents- Followed up calls to seek required documents and information- Made final calls to confirm all loan.

London, United Kingdom

Shaka Zulu & The Cuban are two separate venues owned by the same company: I was an employee in the head office of both. - Updated the company social media platforms with marketing content. - Kept the marketing database up-to-date by inputting new data- Provided administrative support to the sales and marketing team- Assisted in developing sales materials..

Greater Grand Rapids, Michigan Area

- Maintained all terminals including printers, modems, and personal computer- Work as a part of the setup team setting up and tearing down conference AV equipment - Assisting patrons of GVSU computer labs with technical problems - General monitoring of computer labs and kiosk areas

London, United Kingdom

This was my first experience with this company as an intern. I returned to the same company as a full time employee in 2012- Assisted in planning corporate functions and events - Worked with Shaka Zulu events coordinator and sales team- Drafted function sheets/ contracts/ running orders- Assisted in administrative office functions as well as on site.

Bachelor'S Degree, Hospitality & Tourism Management

Activities and Societies: Hospitality & Registration Chair on Leadership Summit Planning Board, Artist Hospitality Intern at Common Ground.

Education record

Product Marketing Core packs everything any product marketer needs to propel their product - and career - to the next level. Modules.

Tesol Certification

Cultural Studies

I attended classes at the University of Westminster in London while studying abroad the summer of 2011

Education record