During my time with SAGA my skills in customer service have excelled. It has been a tough year for insurance companies with prices and costs sky rocketing, which has produced many unhappy and upset customers. Therefore I have learnt how it is imperative to use my people skills in order to help retain customers and enhance their experience with the company. To make sure they feel empathised with and to provide answers to their troubles and tribulations. I am faced with a multitude of challenging… Show more During my time with SAGA my skills in customer service have excelled. It has been a tough year for insurance companies with prices and costs sky rocketing, which has produced many unhappy and upset customers. Therefore I have learnt how it is imperative to use my people skills in order to help retain customers and enhance their experience with the company. To make sure they feel empathised with and to provide answers to their troubles and tribulations. I am faced with a multitude of challenging and thought provoking problems daily from customers, that I must overcome for them in a timely manner. This allows me to ensure I am at my best throughout the day, in order for the customer to feel seen and listened to. While maintaining a smiley and professional attitude at all times. Show less