Sophia Johnson Email & Phone Number

United States

Minneapolis, Minnesota, United States

• Partnering with sales to grow business, uncover client needs, and present new business solutions.• Conducting detailed analysis of client needs and technical requirements.• Leading with probing questions to uncover hidden pain points and then presenting compelling and custom solutions that resonate with clients.

Eden Prairie, Minnesota, United States

• Had the highest amount of resolved cases.• Research technical fit and follow up on customer inquiries to ensure a successful client experience.• Developed training for cross-functional support teams. • Managing thousands of cases to positive resolution ensuring client success.

Eden Prairie, Minnesota, United States

• Food Server at an upscale, American-fare restaurant. • Duties included familiarizing guests with the menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.

Proctor, Minnesota

• Engaged with guests to understand their personalized wants and recommend food products that they would enjoy• Trained new employees on company values, procedures, and techniques, ensuring a comprehensive understanding of the menu, policies, and customer service standards• Successfully upsold and recommended food products to customers, contributing to the restaurant's success.

Duluth, Minnesota Area

• Successfully executed outbound calls to prospective customers and referral partners, resulting in an increase in qualified channel leads for the sales team.• Creating personalized messaging that resonated with prospective partners, resulting in increased interest and engagement.• Building a list of potential target referrals, effectively managing and prioritizing the list to ensure maximum efficiency. • Planning and holding successful meetings with referrals, resulting in the establishment of valuable partnerships that contributed to the company's growth.

Hermantown

• Assisting inside and outside sales representatives in preparing quotes and sales orders, and ensuring timely delivery of products and services.• Collaborating with sales representatives to identify new business opportunities and develop strategies to grow sales.• Providing support to the sales team in maintaining accurate records and reports, and analyzing sales data to identify trends and opportunities for improvement.

Duluth, Minnesota Area

• Communicating with guests to resolve complaints or ensure satisfaction, and escalating issues to management when necessary.• Maintaining a clean and organized dining area, and resetting tables in a timely manner to prepare for new guests.• Collaborating with coworkers to ensure that all guests received exceptional service and that the dining area was running smoothly.

All Star Sports

• Providing exceptional guest service at all times, greeting guests with a smile, and creating magical moments that exceed their expectations.• Working in various roles throughout the Disney theme parks, resorts, and other attractions, including merchandise, food and beverage, attractions, and guest relations.• Learning the importance of teamwork and collaboration to ensure that guests have a seamless experience throughout their visit.• Participating in various training sessions and workshops to enhance guest service and communication skills, and to gain an understanding of the company's mission and values.• Engaging with guests to promote the company's products and services, and to provide information about the Disney brand and its history.

Edina, Minnesota

• Greeting guests with a smile and welcoming them to the restaurant, providing information about the menu and specials.• Escorting guests to their tables and ensuring that they were seated promptly and courteously.• Maintaining a clean and organized hostess stand and waiting area, and ensuring that menus and other materials were readily available.• Managing the flow of guests and coordinating with the kitchen and waitstaff to ensure that tables were available when needed.

Bachelor'S Degree, Marketing

Activities and Societies: I am a founding member of Alpha Sigma Tau - Epsilon Chi Chapter sorority. While in Alpha Sigma Tau, I served.

Bachelor'S Degree, Management Information Systems, General

Activities and Societies: Alpha Sigma Tau, Women in Business, Panhellenic Committee, MIS club, Sales Club